tag:blogger.com,1999:blog-353871678774540782.post190716337600774725..comments2024-03-20T12:15:21.140-07:00Comments on comcast sucks balls: Kelly found the street where Comcast first started!Unknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-353871678774540782.post-65203028865506028512015-12-24T11:12:32.341-08:002015-12-24T11:12:32.341-08:00I can't tell you how unethical this company is...I can't tell you how unethical this company is in their sales and service practices. I was billed for a modem rental which I turned in months ago, and yet was still billed for three months for their modem even though they confirmed that I did in fact return the modem on the date I said I did. I asked how long would have they continued billing me for a modem I returned, their rep said, "I'm not sure". They also sold me on a new plan, and did not disclose that I would have to pay one month in advance on top of paying my monthly bill in advance, and thus had to pay for two full months. I could go on and on with tech and service issues, spending hours on the phone to help with poor service. I'm actually angry at myself for firing them, but have heard similar issues with their competitor. There needs to be more competition in this space to get these guys to care about service. Also, there is a strong correlation between employee sat and customer satisfaction, and would encourage the executives to start there, but know they've already been given this advice. They simply don't care, and when you have the market share that they do, they don't have to. Very sad and frustrating. Unknownhttps://www.blogger.com/profile/16174223340968215633noreply@blogger.comtag:blogger.com,1999:blog-353871678774540782.post-68202928632588767722015-03-19T20:35:27.165-07:002015-03-19T20:35:27.165-07:00Do yourself a favor the service and equipment has ...Do yourself a favor the service and equipment has always sucked just get direct tv Anonymoushttps://www.blogger.com/profile/16454223255957840086noreply@blogger.comtag:blogger.com,1999:blog-353871678774540782.post-53110262738432048342013-12-10T18:42:30.062-08:002013-12-10T18:42:30.062-08:00I got the same plan! actually the final bill with ...I got the same plan! actually the final bill with all the B.S. charges ends up being $103 each month, and they think I'm crazy for getting angry about it. Here is only this week's issues:<br />--Have not received a bill from comcast since my move on 10/27/13, called comcast Sunday 12/8 and was on hold for 20 mins without speaking to anyone, my online account does not show my new address or bill<br />--43mins spent talking to 3 different people at lunch, and still cannot be given access to a copy of my freakin' big. (my lovely lunch break). told by auto serves I owe one amount, told by live person I owe a much higher amount. nothing resolved<br />--30 mins in to being on hold with customer service after "Moving Edge" services (meant to make moving your service a breeze!) admitted that they do not know or do anything with assisting on your account, even when moving. Found out later, they closed at 9pm so I was on hold for 25 mins on an unmanned phone in a closed departments tonight.<br /><br />all I want to do is SEE my bill and PAY my bill, I will not blindly pay a bill.<br />COMCAST, YOU CAN ROT IN ALL KINDS OF FOWL NASTINESSAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-353871678774540782.post-52727203816110231222012-11-29T08:46:15.852-08:002012-11-29T08:46:15.852-08:00You know what's even better I asked one of tho...You know what's even better I asked one of those ONLINE CHAT people in the lil box where you chat ...Where are you typing from right now which city?? She said CEBU???? I said what state is that in? She said THE PHILIPPINES!!! Wonderful there not even in the USA! What would they know about the way we set up our cable systems here in Philadelphia,Pa. UNREAL!!!! And Comcast says they create jobs also I figured I'd ad thatAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-353871678774540782.post-51970746846755567332012-07-31T12:54:17.425-07:002012-07-31T12:54:17.425-07:00I sincerely apologize for the poor experience.
I...I sincerely apologize for the poor experience. <br /><br />I'd like to share your experience with my local contacts so that we can address your concerns. <br /><br />If you don't mind, will you please contact me; include your info and a link to this page (for reference) at the email provided below. <br /><br />Thanks in advance,<br /><br />Mark Casem <br />Comcast Corp. <br />National Customer Operations<br />We_can_help@cable.comcast.comComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com