Here is the personal story of Adam "Monkey Business" L, you can find his original story at the following link on yelp.com -
Here's my Comcast horror story.
The last time I cancelled service with Comcast, I had a cable modem and DVR. I was moving to another state that had Comcast, so I called and asked if I could return the equipment after my move? They said sure and gave me an address to mail it to. I moved, and returned the equipment to the local Comcast office, and made sure to tell them where to send it, and got a receipt.
I got a phone call about a month later, asking me why I hadn't returned my equipment. I dug out the receipt, gave her the number, and told her I had returned it. She said fine, and I went about my business.
A few weeks later, I get a bill for the cost of the cable modem and DVR. I call, explain that I had returned it, gave them the receipt number, and informed them that I did not have these items in my possession and would not be paying the bill. Customer service "promised" to look in to it, and that I didn't have to worry about anything.
A few weeks after that, I got a letter from a Collections agency, stating that Comcast had turned my name over because I had failed to return equipment. I called the collection agency, informed them that they were misinformed, and that I would not be paying them anything. I called Comcast, bitched out the Customer Service representative, demanded to speak to a supervisor, and demanded that this issue be settled.
Over the next several weeks, I got increasingly threatening phone calls from the collections agency, which disrupted my business and social lives, to the point where I was no longer taking phone calls from anyone whose number I didn't recognize. As I was interviewing at the time, this made things a little difficult.
I finally lost it one day after I got an especially nasty phone call. I drove down to my local Comcast office, demanded to speak to a supervisor, and ended up on a conference call with him, the supervisor in Chicago, and the supervisor at the Collections agency.
As I was no longer a Comcast customer, there wasn't anything they could do to compensate me. However, I did receive a very nice letter of apology from the director of customer service in the Midwest.