Thursday, May 12, 2016

Data Caps? Want a big slice of ISP Anal Rape? Comcast says take 2! Take the whole Goddamn pie they say!



Comcast loves to stick it to you, they do it 359 million times more than their entire work force fornicate with their spouses. They have a lot of workers and even though they don't give 1 fuck, that's a lot of fucks they dish out, fucking you over!

I would love you guys to take a look at this article, and the link to the original is here comcast wants you to suffer. So here's the content friends;

The Wall Street Journal has a great report about broadband data caps this week, revealing something everyone already knows: people really don't like the bullshit that huge broadband companies put them through. Through a Freedom Of Information Act request, WSJ found that consumer complaints to the FCC skyrocketed in 2015 as Comcast in particular started ramping up data cap experiments across the country. Complaints about data caps reportedly rose from 863 in the first half of the 2015, to 7,904 in the second half — and continued into 2016 with 1,463 complaints made as of mid-April. Of course people aren't happy about cable company shenanigans, but only a few companies can get away with it like Comcast can, which is one of the biggest reasons the United States' monopolistic broadband market is a huge failure.

The Journal points out what we've been saying all along: data caps, beyond being a flagrant money grab, are a threat to video competitors like Netflix that exist completely in the "over-the-top" network. It's probably the biggest and most obvious conflict of interest in the communications industry; Comcast, as a company that makes a lot of money off selling cable television to people, has huge incentives to make it harder for customers to enjoy pure internet services like Netflix. So schemes like data caps, which have already been used extensively in the wireless industry to reap as much money as possible from customers, exist solely to frustrate those customers — which is really an incredible situation in a country that ostensibly cares so much about the virtue of competition.

THE POINT OF DATA CAPS IS TO FRUSTRATE CUSTOMERS ENOUGH TO MAKE THEM PAY

"We everyday contribute to the use and growth of the internet," Comcast executive Marcien Jenckes told the Journal. "There is absolutely no anticompetitive belief or objective." That's such an obvious lie it hurts; Comcast's own Stream TV internet television service doesn't count against data caps. If data caps weren't anti-competitive, why would Comcast give its own internet service a privileged position? The answer is the same as it's always been: Comcast really hates actually competing with anyone.

The conversation about "net neutrality" can often quickly become a nightmare of semantics and pedantry — and ironically I suspect the cable companies have benefitted from it becoming a huge buzzword. That's what happens when you get caught up in drawing the boundaries around words and rules: you can forget what the point of the whole thing was in the first place, or struggle to think about the bigger picture. The big picture is still this: only a few huge companies control both the wireline and wireless networks that everyone depends on. They want to extract as much money as possible from those networks while suffering as little competition as possible. Again, for instance, that's why Comcast chose to try to dominate Time Warner Cable by buying it instead of competing with it.

Comcast told The Wall Street Journal it's "now actively considering substantially increasing" its data caps. Comcast created those data caps in the first place, likely knowing they would frustrate customers. It's no wonder Comcast and its peers want to grind the FCC into dust — it's the only way they can keep playing games with a critical public utility.

Wednesday, March 30, 2016

Comcast does dirty business like no other!



Gizmodo wrote a great article on how big of scumfuck's comcast is and I want you to enjoy It. Link to the original is here, BAM.

Comcast is notorious for being a bunch of raging dickholes that we’d like cleave from our lives. But the company is also, you know, the largest internet service provider in the United States, one that has strong stranglehold on a big chunk of us and that loves to cap the crap out of the one service you need every day. Comcast is also super, duper scared of any and all competition.

Years after attempting to prevent a small city at the edge of the Cumberland Plateau from building its own gigabit network, Atlanta has become a particular source of terror for Comcast. That’s where the company is freaking out because Google Fiber will be infiltrating homes in just a few months.

First, there was Comcast’s announcement of healthy competition. Just some truly spectacular internet speeds that were heretofore unknown from Comcast. Oh—but the gigabit speeds are only available in markets where cheaper, better services were already providing gigabit data speeds or planning to provide them shortly. Atlanta is one of those markets.

Then Comcast blanketed the home of Coca-Cola in fliers that advertised how its fast new internet services are waaaaay better than that lame Google Fiber crap everyone is praising.

All the Fucked Up Things Comcast Is Doing to Compete With Google Fiber
Okay...at least two of those claims are probably true. Source: Imgur
If you’ll notice way down at the bottom of the flyer there’s a note about Comcast’s claim of having faster wi-fi than Google Fiber. The test to determine speeds was performed two years ago, in 2014, by a lab that Comcast has done business with for years. Yeah, that’s probably accurate and unbiased.

Now, Comcast is finally deploying its gigabit service for $70 a month. That’s a fantastic price! That’s on par with Google Fiber! If you’re down with regularly dealing with the boil on the taint of America, it’s a fricking deal!

There is one hiccup. You have to sign a three-year contract to get the deal. Otherwise you’ll be paying $140 a month and facing a 300GB data cap—which you should smash rather quickly with your new firehose of an internet connection. You can pay to have the data cap removed, of course. Because capitalism is great. That will, however, bring your month bill up to $175 a month. And regardless, Comcast will probably hike up the price when the promo period ends, because that’s what Comcast does.

In a sense, though, this shit show is worth something. At the end of the day, Comcast is showing how healthy competition is for capitalism. It’s even playing a role in getting the government to intervene by creating rules to protect net neutrality and help end the age-old American tradition of telecom monopolies. So thanks for being a raging bunch of dickholes, Comcast. You’re making everyone else look like saints.

Thursday, March 17, 2016

75 year old woman arrested for smashing up Comcast waiting room with a Hammer!


Check out this incredible story of an angry older lady smashing up a comcast waiting room!
You can find the original story here - Woman Smashes up Comcast with a Hammer;

Mona "The Hammer" Shaw doesn't have any regrets about laying waste to her local Comcast office with said construction tool, bucko, don't you worry.
Once she got out of the handcuffs that August 2007 afternoon, and a story in The Washington Post made the 70-something retired nurse from Bristow a folk hero for fed-up customers everywhere, life has been sweet.\
She's lost 45 pounds. She and her husband of nearly half a century, Don, work out at the gym and she's got some buff biceps. They still take in dogs from the local shelter and are active in their Unitarian church.
And, oh, people still call her "The Hammer Lady."

Her celebrity began when Comcast couldn't provide her steady service of its Triple Play option, which combined phone, cable and Internet service. After the Shaws' many complaints, Comcast cut off service entirely. She went to the office to speak to a manager, Comcast had her wait two hours and the manager left for the day. The next Monday morning, it was hammer time. Shaw demolished the customer service rep's monitor, keyboard and telephone. While people ducked under desks and called the cops, Shaw bellowed: "Have I got your attention now?"\
Sure, she got tossed into the squad car, but what of it? After the story about her exploits ran, the charges were dropped. There were hundreds of calls and letters, endless pats on the back from friends and neighbors, and complete strangers sent her money to pay legal bills (she donated it all to the local animal shelter).


Dr. Phil flew her out to Los Angeles, limos and airfare and hotels included, for a show on vigilante justice. "I was the vigilante," she says proudly. Three years later, people still cite her as the image of fed-up consumers -- CBS News came down in November for another piece.
Meanwhile, Don gave her a golden brooch of ... a hammer. She wears it everywhere. They had T-shirts made up, a picture of her and her red-and-black steel hammer on the front. On the back, her do-we-still-have-a-problem-here-missy question of the customer service rep.
"I have had so much fun with this," she says.
The only real downsides were that her 95-year-old mother-in-law "thought I'd lost my marbles," and she had to pay her lawyer $2,500 for services that she thought were somewhat less than exemplary. (No hammer was involved in the billable hours discussion, however.)
On a recent sunny afternoon, she and Don received a visitor in their modest ranch-style house.
After an hour of catching up, there is only one question left. Who is your cable and Internet service provider these days?
A pause. She clears her throat.
She has Verizon for the telephone service and Comcast for the Internet. "To tell you the truth, I have fewer problems with Comcast than I do with Verizon."
Uh-oh.

Thursday, February 18, 2016

Jason has a good story, take a moment



Hi, I think this may be worthy of adding to your blog.  Thank you for doing this!

It is good to communicate with like-minded people who have been getting shafted by Comcast’s evil business practices. The sad part is that their technology is good.  Their Engineers are probably even good people.

But their business practices are so bad that I refuse to be Comcast customer any longer.  When you don’t want to pay for the fastest data available because a company's leadership is swine that really makes a statement, doesn't it? It *is* time for the government to step in, their business practices are simply CRIMINAL.   What a shame that an organization with good technical people is being destroyed by malicious marketing and (I think illegal) business practices.

I would like to listen in on one of their strategic meetings where they discuss how they are going to fleece the public.  It would go something like this:

"We are already raking in millions of dollars by over charging customers, how can we make even more money ?"

"Let’s force the general public to pay for our voice over IP service by forcing them to upgrade their cable modems and then brake their ability to use their own routers!  Then, when they call us to say their internet does not work we will ADD triple play to their service WITHOUT PERMISSION, and send them our own cable modem and router.  So now the customer will pay more money for a service they don't want, AND we have infinite revenue because we are forcing the customer to 'rent' our equipment.  What is the return on investment for that?  Oh, the rent will pay off the equipment in a few months and the customer will be left with that extra monthly cost forever!"

"You know the best part of that?  There was nothing wrong with the equipment we forced the customer to dispose! Haahaa! What idiots these ‘customers’ are."

"Great idea, but why should we stop here?  Next, we should force the customer to purchase more, ahhhh, what shall we call it….  'quadruple play!'  We will force them to add security to their home, otherwise we won't offer them data any more.  Or we could break their TV service until they pay for all the service we want to shove down their throat.  Remember when television was free because it was broadcast over the air?  And the broadcasters still made money due to advertisements? LOL we are making all that money and then some."

“Great ideas, everyone!  How else can we screw over our customers?  Providing  terrible out-of-country customer service over the phone and unprofessional installation service!”

Fuck you, Comcast.

Friday, February 12, 2016

C. Gann is pissed, and why wouldn't you expect that?



I saw your page, and read through a few of the posts. After doing so I have decided to send you a copy of the email I sent today regarding a billing issue that has not yet been resolved, so it might be added to your page!

 I might mention that part of the billing error was a result of the installation technicians reporting that they installed jacks in my house (a cost of $35.00), when they did not, as my house is completely pre-wired with outlets in every room.

A second part of the billing error was due to being billed ($99.00) for a failed self install, however while the technicians were here they informed me that they must electronically activate each jack separately and must be within a few feet of the jack to do so! This confirmed that I would not have been successful in a self install whether service at my house was active or not!

The rep that I first dealt with credited me  the $35.00 without question, when I explained there were no new jacks installed. Then after hearing what I was told about the self install she said the best she could do was to credit me for 1/2 of the $99.00.  So I was told to deduct $85.00 from the amount due on my current bill, as the adjustment.

For the following 2 months the bill failed to credit me for the full amount, this generated past due reminders, and threats of late fees and/or interruption of services,  which in turn prompted follow-up chats with the reps. Each rep referenced the notes made to my account by the previous one, as well as the chat transcripts.

Each consequently assured me the adjustment had again been made,my account was up to date,and I had a -0- balance owed!  They each repeated the instruction that I should deduct the amount from the printed bill accordingly.

 I had assumed that this would eventually work itself out, but then I read a story similar to mine where the customer was actually turned over to collections, which of course negatively effects a credit report!  So in attempt to be pro-active in protecting my credit and my uninterrupted cable and internet service, I collected all the possible email addresses I could find for Rick Germano and decided to send out the email below.

Please feel free to post all or part of this communication for others to see!

Respectfully
C Gann

____________________________________________

ATTENTION: RICK GERMANO and COMCAST BILLING MANAGEMENT STAFF
FROM: C. GANN
RE: ACCOUNT NUMBER: ******************

Mr. Germano,

I don't know if this email is monitored or not, but assuming it is....

I would like to convey my complete disgust with the current incompetence of your billing department!!

The issue of this "past due amount" has been resolved on three separate occasions over the past 6 weeks!!!!

Yet  I am still receiving these warnings of my account being over due!!

I will not waste more time contacting the chat representatives, as it is not them making this ridiculous mistake!!

 It is the billing department that continues to produce and send out these messages!

I suggest the billing staff be instructed to adopt a practice of first researching the notes made to one's account before taking any further action, under the assumption that I owe Comcast anything at this time!!!!!  

Considering each time I have had to address this issue it takes at least an hour of my time, besides causing me extreme and undue stress, anxiety, and fear of losing my cable and internet service,

I believe it is Comcast that owes me for wasting my time!!!

I would appreciate an immediate response from the Mr. Germano, and/or a senior manager of the BILLING department, acknowledging  the error, confirmation that immediate adjustments have been made to my on line account activity page, and confirming I will not be charged undue late fees, or the tax and fees that are based on the assumption a larger balance amount is owed (as I have been the past 2 months).

In an attempt to locate a valid email address for Mr. Germano I did an internet search, and what I found was astonishing!  I found this exact same issue written about on numerous web pages, many of them more then five years old!!  I guess I can take some comfort in the knowledge that I am not being singled out with this recurring billing issue, yet I have much concern that after so many years of this happening to numerous customers a standard practice for resolving this problem is not in effect!

I submit that incorrect billing be included in the 'Customer Satisfaction Guarantee' that is publicly promoted by Comcast! Only then will the standard of excellence be raised to a satisfactory level!

If this is not resolved immediately, I may have to reach out to my internet community for advice from some of those folks that have already been through this, on how to get the billing department to do the jobs that my ever increasing Comcast bill pays them to do!!

Sincerely a very dissatisfied Consumer!!
C. Gann

Friday, January 22, 2016

Julie doubts Comcast's integrity



I am guessing this tale is par for the course.  We recently renovated our basement, including the television and entertainment center.  I went to our local Comcast service center to exchange our cable box for a DVR box.  The wait was two hours, which I did not have.  Instead I had the DVR shipped.

The DVR box was installed but never worked properly.  A lemon.  My contractor said at least one in three that he sees is.  We spent time trying to figure out whether it could be fixed and ultimately had Comcast send another box.

The second box was installed but Comcast said they were having a problem in my area and could not send an activation signal.  My contractor called them back later in the day and still they were unable to send the signal.  I called the following day and told the automated prompt I did not want to do a survey.  A woman in the Philipines took me through the usual protocol then concluded she needed to send me to the "Activation Department."  I was forwarded to an automated system then placed on hold for a representative.  While on hold, a disembodied voice announced it could not process my call and I would have to call back.  I had been on the phone for over 20 minutes before getting disconnected.

I called back.  This time I elected to do the survey.  I was put through to Chris in Voohees, New Jersey who had a much better understanding of the problem we were experiencing.  He said the box had never been entered into the system and therefore could not be activated.  He would contact the appropriate department and get back to me.  He called me back and said the department had done what it needed to do.  But we still did not have a signal.  He would look into it further and get back to me.

That evening I retried his voicemail that he had figured out the issue, it should be resolved, and call him back (he gave me an extension number) if it was not.

Still no cable.  I called Comcast but could not find any prompt which would enable me to input Chris's extension.  Instead, it sent me back to the Philippines (again, I had pressed "2" because I did not want to participate in their survey).  Another 20 minute phone call that led nowhere.  The same insulting protocol I had already heard numerous times and obviously had tried.  And no one could locate Chris.  I hung up and called back, this time pressing "1" to participate in the survey.  This time I was transferred to a call center in Newark, Delaware and the gentleman was able to locate Chris and send him an email.

Chris called me back within the hour.  This time I would need a service call.  We set it up for the following day between 11 am and 1 pm.  My daughter was home to let the technician in the house.  I pulled in as he was about to leave.  He said the problem was another bad box.  He had installed a third one and was able to receive the signal.  I should not have trusted his words, I should have made him show me the entire system was in fact working.

That evening I turned on the television and the familiar "no signal" appeared.  The problem was in fact NOT fixed by the service visit.  I call Comcast immediately and ask for a supervisor.  This gentleman was the most belligerent of any of the numerous Comcast employees to whom I spoke.  He could not explain the issue, was unapologetic for wasting my time and set up another service call for Monday between 1 and 3 pm.

I tempted fate and placed another call, hoping to be directed to a local call center.  Instead, I was back in the Philippines.  I asked Robin if she would confirm my Monday appointment and try sending a signal to the box.  Not only did my appointment not exist, the Monday 1-3 time was no longer available.  I set up an appointment for Tuesday between 7-8 am.

On Monday I received an automated message asking me to call "Advanced" Technical Support at a number I had never seen.  This time I was routed to India.  After 10 minutes, the call was disconnected (not by me).  I called back and a gentleman took me through another routine protocol that took over 20 minutes and did nothing to resolve the problem.  I still need a service call.

Tomorrow Comcast will come between 7 am and 8 am.  If this technician cannot get a signal to my television, I will have him take the box and leave.  We will adjust to not having cable television in our basement.  My installer spent about four hours trying to get this problem resolved (at $125 an hour) and I've spent about three hours just this week trying.  Comcast is not worth it.  Their monopoly and shabby customer service ought to be better regulated.  I hope anyone who has alternatives takes them.

Good luck.

Friday, January 8, 2016

Mark just switched cause comcast's a Bitch!



Sir:
I have been on comcast internet/email service for over 20 years and cable for about 15 years.  My wife and daughter, son, etc. have been nagging me about the $250+ bill for a couple of years.  Even with gradually increasing bills over the past few years, I was somewhat satisfied with the service.

But, with an offer from DirectTV at about 1/3 of the cable bill, I called to ask for a new deal.  A very unqualified service rep took my call and offered me a very good package. That was the start of the problem.  No call back.  No call for the service update.  Interrupted service. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.  I was hung up on multiple time.  Every time I called back I had to answer the same questions.  I told them I was going to record the conversation and the person said that they would not allow it.

Comcast should go out of business.  I will take a lower level of internet or TV service rather than deal with that crap.

-Mark

Friday, December 25, 2015

Andrew says Comcast ain't too cool for school



I love to play video games and the best part is that I get to play online. So that means I have to have a pretty good internet connection to play all the time. Well Comcast doesn't think so, they think that try can control when I play and what I play by throttling the hell outa me! I swear I went over the limit once and I couldn't even connect to the Internet! I have to do homework in my computer and I can't do it without an Internet connection. I had streamed so many movies played so many games that Comcast deemed me thottleable and left me for dead! I failed my math class and had to take a god damn math lab next semester and be put in a class with a bunch of loud and rude idiots!

-Andrew

Saturday, December 19, 2015

Barbi lives through a Comcastic Nightmare



Comcast has been a nightmare since before my services started. First, I signed up online and my appointment kept getting canceled and nobody could tell me why. Finally it was determined that the previous tenant had a past due balance and I had to bring my lease and drivers licence to the local office to receive services. They also refused to honor the bundle I was offered online so at this time I decided to just sign up for internet.

After living a month without TV I decided to add cable.  Once again my install appointment was canceled and then rescheduled for two weeks out. I was so mad I opted for a self install kit.

It took four trips to my local Comcast office before I actually had all the pieces of my kit.

My bill comes in October and I am charged $10 to install cable as well as $20 to install phone that I didn't have send $10 to install internet that I already had installed in August. I called and the agent told me with taxes and fees I had a $68 credit coming.

Come December I still hadn't seen the credit so I call again. The agent I spoke with told me not only would my credit be applied but he had an amazing package to offer me to reduce my rates, add phone for free and as a special introductory rate offer me the month of January free.

January comes and I have a bill for $573!!! I call and am told the previous agent actually UPGRADED my package from $89.99 per month to $250 per month!!! There is no such offer as 30 days free but the agent credited my account $150 for the upgraded services that I never requested and told me he could see a $168 credit pending on my account. I informed Comcast I will not pay anything until I have an accurate bill in writing.

In February I start receiving collection calls before I even receive my bill, which was now $543. After an hour on the phone with them, they say the $168 credit I was told I had does not exist and I got my $68 in November. I never saw the $68 credit reflected on my bill.

I am now cancelling all my Comcast services and making a complaint with the BBB. I will be disputing all charges when they take me to collections.

Thank you for listening.

Barbi

Wednesday, December 2, 2015

Where there's no competition, there is no choice, and no F'ing deals, here's my voice


Greetings my readers, I'm sorry I left you so long since my last post. I know I say that often but I always want to fill this blog with fresh ideas and words. The word of the day? Competition. Competition is where you have to give your all in order to win, just ask wild animals who don't have welfare checks, they battle like motherfuckers. Humans, we don't have competition, and we shit on this planet like comcast is shitting on most of us.

Now where am I going with this? Well I live in an area that is dominated by comcast, yet in only select neighborhoods there are options for Century Link 1000mbs service and a few others at the same speed, giga bits, not mega, giga. So in the areas where you can only get comcast the top speeds available are between 50 and 100mbs for 70 to 100 bucks. In the select neighborhoods that have Centruy Link or another alternative GIGABIT service available for around 100 a month, comcast also offers GIGABIT service. So if you are in the area's around here without competition you get internet at basically a 10 to 20x speed limitation at the same price?  Hmmmm.

So comcast (notice I mention them in lowercase each time, yep FUCK YOU comcast, or should I say comcast, (I'd type it even smaller but the pixels on my screen aren't fucking small enough) will offer you what the competitors will if there is competition in that neighborhood, but otherwise they ram it home in your ass with such a sub par offering buying triple a batteries at the fucking local quickie mart looks like a steal. 6 bucks for 4 triple a's, fuck, but anyways...

If you are stuck with no Competition in your area, than comcast jerks you off with a sandpaper glove and I wish the Government would do something about this nonsense. Check out the united states of monopolistic internet;


I love you readers, 
-Admin



Wednesday, July 29, 2015

Worst Customer Service in America!!!



2015 worst customer service polls are now out, and guess who's number 1? Is it taco bell? Nope, they might give customers a 92% chance of the shits, but they deliver the beefy melty cheesy goodness, every time. You obviously don't need to guess, its.... Comcast!

Yeeehaaaaah! 28.3% of Comcast customers consider their customer service poor, while 54.4% consider their customer service experiences negative. That's pretty awesome! Does this come as a surprise to me, the author of this blog? To you, the consumers of the blog that share the same feelings, or to you comcast cares1, who no longer try to save face on this site and don't leave comments like you used to? I miss you comcast cares1, cmon, comment again like the old days please?

So now we can safely say in 2015;

COMCAST HAS THE SHITTIEST CUSTOMER SERVICE IN THE USA!!!

You can read the original story from yahoo right here, its a good read, so check it out;
http://finance.yahoo.com/news/customer-hall-shame-151103637.html

But hey Comcast, at least you can claim you are only roughly 7% shittier than the second shittiest right! That's the moto of a monopoly, they have no other options, so "fuck em"!

It's been a pleasure as usual =)
-Admin

Friday, July 17, 2015

"Cough" or "Sneeze" blamed for comcast driver smashing through a mailbox and into his house



So this dude in Ross Township of Pennsylvania is watching jeopardy on tv, likely on comcast's network when a comcast van plows through his neighbors mailbox and then into his house. In other news Alex Trebek immediately switches to Fios.

Thursday, July 16, 2015

Comcast getting down in Phily



This fall, here in downtown Philadelphia, I was out for a leisurely Bourgeoise stroll through the city with my girlfriend. Walking along a central, upscale street by the park we turned the corner to see countless police and emergency vehicles blocking the street. This was a Saturday afternoon on a beautiful  late summer day. Hordes of people were out at this particular shopping district. Parked at the intersection of the wealthiest neighborhood in the city was the absolutely largest crane I have ever seen. This crane is of the scale where a meager "normal" crane is on-site to construct the "Mamma" crane. It's big, big.  Dozens of people are scattered around staring up at the sky. Dozens of police and emergency peoples were scattered around. Workers galore. Hard hats and the works for a construction project of the commercial kind.

When we asked a cop what the hell this thing was doing at this location, in the middle of the streets, on a beautiful Saturday, the answer was that windows were being replaced in a penthouse condo. We watched crates of glass windows being raised into the sky.

Further inquiry revealed that this was the residence of the billionaire CEO of Comcast and he did not like the views afforded in the standard Penthouse.

This crane window thing went on for the afternoon with one crane operator confiding to us that this whole scenario was costing $1,000,000. A million bucks with staff, insurance, install, etc,etc.

Penthouse windows aside, because a billionaire can spend his bucks however he/she chooses, down here in serf land I write this as my girlfriend is back on the phone for the fifth time wondering why our service continues being cut off -even though we have a nearly $300 credit!!!

Over 'n Out!

Wednesday, July 8, 2015

comcast asks for your last 4 social security digits on a page without ssl

Only the last 4?
Well sure, they say some can predict them anyways. But who really wants to increase their chances of identity theft? I don't. It seems comcast did oopsies and doesn't mind if your social is compromised, until they do. This should be encrypted.

http://www.xfinity.com/localize/localizetnssn.aspx?mode=PASMODE&CCT

Monday, June 29, 2015

Comcast Seeks Mentally Handicapped status‏



This fall, here in downtown Philadelphia, I was out for a leisurely Bourgeoise stroll through the city with my girlfriend. Walking along a central, upscale street by the park we turned the corner to see countless police and emergency vehicles blocking the street. This was a Saturday afternoon on a beautiful  late summer day. Hordes of people were out at this particular shopping district. Parked at the intersection of the wealthiest neighborhood in the city was the absolutely largest crane I have ever seen. This crane is of the scale where a meager "normal" crane is on-site to construct the "Mamma" crane. It's big, big.  Dozens of people are scattered around staring up at the sky. Dozens of police and emergency peoples were scattered around. Workers galore. Hard hats and the Here's my CumCrust horror story.

Background: I've been a faithful CumCrust internet subscriber for over 15 years. I've had Blast 105 for the last 5 or so, so I'm not just buying the cheapest service they offer.

I moved at the start of last month to a brand new apartment in which I was the first tenant. This is really, really simple stuff; they need to take the old address' network node ID and dis-associate it with my modem and replace it with the node ID of my new address. A toddler could do it.

Three weeks before my move date, I used the XfuckMeUp service relocation web page to set up the move. I was very careful to specify both my old and new addresses. I completed all the steps and the next day, someone called me to set up the installation appointment. So far so good, right?

The day I move in, one of the first things I do is plug in my modem and router. Lo and behold, I'm connected! Yeah! Same IP address as I had at my last address, not that it really mattered. Speed test showed I was getting good bandwidth. So when the tech called to say he was about to arrive, I thought I'd do the decent thing and tell him that everything was working great and there was nothing for him to do. This was a mistake that would prove impossible to un-fuck.

Nine days later, no service. Nothing. I can get an IP address and ping internet hosts, but no traffic of any sort will go through. So I call, and I'm told that there are no services set up at my new address, and my old account has been closed. What? For fuck's sake, I'm trying to continue to give you money, and you arbitrarily dump me by the side of the road? I explain over and over that I've been connected for the last 9 days, and the little sales twit replies every time with "No you weren't." Clearly they have no handle at all on their physical infrastructure. He wants to charge me a $250 installation fee because they need to "verify that the line can deliver your guaranteed speed." I remind him that they don't guarantee speeds, so you'll have to try that bullshit excuse on somebody else; and I've already tested the bandwidth and it's working fine. Just flip the fucking switch back on, okay? Nope, the little nitwit says he can't do that. He tries to sell me some other package that he claims won't need an installation visit. I tell him to cram it and just give me what I had at my previous address. He insists that they have to set up an installation, and that I can plead my case with the billing department as to the installation fee.

So I say fine, I'm the biggest chump in the history of the human race and I love nothing more than sucking rich corporate monopolist dick so please set up another installation appointment several decades from now, and whatever you do please bill the fuck out of me in the meantime while I sit here with no service. So when the second appointment time rolls around...nothing. Nobody shows, nobody calls. Three days later, someone leaves me a voicemail stating that "You cancelled an appointment, would you like to re-schedule?" I'd rather eat the assholes out of a thousand dead skunks than give CumCrust another dime. Case closed.for a construction project of the commercial kind.

When we asked a cop what the hell this thing was doing at this location, in the middle of the streets, on a beautiful Saturday, the answer was that windows were being replaced in a penthouse condo. We watched crates of glass windows being raised into the sky.

Further inquiry revealed that this was the residence of the billionaire CEO of Comcast and he did not like the views afforded in the standard Penthouse.

This crane window thing went on for the afternoon with one crane operator confiding to us that this whole scenario was costing $1,000,000. A million bucks with staff, insurance, install, etc,etc.

Penthouse windows aside, because a billionaire can spend his bucks however he/she chooses, down here in serf land I write this as my girlfriend is back on the phone for the fifth time wondering why our service continues being cut off -even though we have a nearly $300 credit!!!

Over 'n Out!

Wednesday, June 17, 2015

Fuck you comcast‏



Okay so for about 6 months i had comcast and comcast internet so for the first about 4 months was me calling customer support tying to get the cable box to work which they continuosly said should be working but never did. My internet did the same but then i finnaly got someone who helped me with my internet turned out i mearly had a few cables wrong on my modem. So i keep calling customer support getting no help then i find out that the "technician" never installed the right card in the system since the nearest comcast store i could find was about 2 hours away they wanted to charge me to send a technician to give me the right card. I said no mail it to me. When i finnaly got the damn thing to work after about 2 months my bill jumped from 50$ to 109$. So i called them and asked them why it was so high they told me the promotion i had ended even though i couldnt even use the cable box after going back and forth with this call which lasted about a hour and a half he said "have a nice day" and hung up. I called back ironicaly got the same guy told him to go fuck off if he wants to HANG UP on me and then asked him to cancel my cable box with comcast which he finnaly did. Being without tv i went to my local store and bought a 30$ tv antenne and to this day the only thing i have to worry about with my tv service is if my antenne is pointed right

-William

Sent from my iPad

Wednesday, June 10, 2015

Philippines comcast customer service - James has had Enough



So, now I have cooled down a bit! called Comcast at 1:00 pm, lady in the Philapine's asked for phone number and last four of SS# and the problem after about 15 mins she could not help me, lady 2 asked phone number and last four of SS#, THIS HAPPENED 5 TIMES SO AT 2:30 I had had enough and hung up on them. I went to the Comcast office it was packed I saw they were on number 37 I took my number F--ck 62 so I waited for over an hour. The guy also could not help me and told me to call Tech Services I told him I am not calling the Philapines AGAIN!!! and asked him for the Tech services in Lynwood he gave the number to me Yay!!. Came home and called the number and guess what I was back in the Philapine's AGAIN I just hung up, so that is how I spent a wasted afternoon

Sunday, May 31, 2015

Paying Comcast to return equipment Erich doesn't even want

Comcast, agh, gotta love'm ! …..  I experience an internet outage last spring. I call customer support. Instead of sending a reset signal, they send me a modem/router I didn't ask for and don't want and they charge me $9.95 for the privilege. Meanwhile my old equipment resets and is working fine, so I put the new equipment on the shelf and decide to deal with it later. A few months on they send a letter telling me they are going to charge me more if I keep the new equipment I never asked for.... but—and this is the really fun part— I have to pay THEM to return it ... or drive half way across town... even though I have been paying them a monthly modem rental fee.

I then spent an hour and half on the phone with Customer Service trying to get this straightened out, and they can't seem to get this straight with no luck. They just seem to be extracting the maximum advantage from their monopoly position. And now they want to merge with Time-Warner and form an even bigger monopoly? If you consider how much we all spend per month, these guys make Standard Oil look like child's play. What happened to our anti-trust laws? I am all for free markets, but since when did free markets mean only freedom for corporate extraction? I am about ready to unplug and find a new way to connect to the internet.  These guys are making AT&
T look good.

-Erich

Tuesday, May 19, 2015

I hate these asshats with a passion!‏


So here's my "Comcast Saga".

Living in a medium-sized city in the South, my options for connectivity to mass media are limited. Basically, for video service I have a choice between satellite (sorry, I like to watch tv, even when it rains) or, due to the monopoly set up by corrupt city politicians, Comcrap. For internet service, I'm limited to, again, Comcrap, or the ploddingly slow DSL provided by the almost-equally-moronic idiots from CenturyLink.

Tired of not even being able to watch a movie on Netflix without the inevitable stutters and freeze-ups, and also sick of my landline phone service breaking down every few months, followed by the usual crack team of inbreeds arriving a week or so later to spray paint my yard, change out wires, and leave said wires draped across the lawn unburied for 3 months thereafter I decided to cancel CenturyLink service. Hell, no one but telemarketer maggots ever call the landline anyway.

So I switched the security system to a mobile-based monitor and decided to go with Comcrap for internet service. I also had an issue with a hinky-acting older model DVR so I unhooked everything and tossed it in a box and headed to Comcrap to replace it and sign up for their "blazingly fast" internet service at 8am on a Saturday morning.

Now, I thought I was in for long lines and rude employees but I will admit, Comcrap has made some progress in the service quality of their local offices. There was a line at the door, but once everyone was let in, I was able to get to a window right away. They've remodeled into sort of an open plan lobby where you can log in on an iPad and get called up when your number and name comes up on a screen. Since there where about 8 customer service reps, waiting time was minimal. The reps were friendly and tried to be helpful.

There. That's it. The only good thing I have to say about Comcrap.

So I got my shiny new DVR box and my new modem/router and headed home to hook everything up and get the devices started, buoyed by my unexpectedly positive experience at the local office. "I'll be up and running in minutes!" I thought. Here is where the Comcrap of old reared its ugly head.

I got everything connected and decided to call and activate the internet service first, then call again to activate the new DVR. So I called, got the usual recording, entered my account phone number, "yes" to "activate new equipment," "yes" to "internet service". Then, I got "We're sorry, due to temporary service issues in your area, we cannot activate new equipment at this time." Wtf? I'm sitting here watching the tv in my bedroom and every channel is fine. So I called back, went through the prompts and this time was transferred to one of the inevitable Hindu "service techs". As I tried to decipher her song-song English-like patois, I did as she suggested, tried hooking up to various outlets, double-checking connections, etc. Though I was able to set up wifi, I could not get an internet connection no matter what I did. Finally, Raj's sister from Big Bang Theory gave up and set up a service appointment at my house for the following week. I was perturbed but she insisted "Nearest time for appointment I can give." (I'm guessing, hearing this, that despite my positive experience at the Comcrap store, things haven't really changed that much after all. I'm also surprised to learn that apparently Yoda was from India.)

Well okay, I'm stuck without internet for a week, I'll still get the new DVR box up and running! Bzzzz! WRONG!

So I called the setup number again. Went through the prompts. Same deal. Some sort of mythical problem prevented them sending a signal to boot up the DVR as well. I called three more times. Same answer. (Remember: all this time during a supposed "outage" my other cable box is working just fine.)

Finally, failing to get a tech, I called Comcrap's main number. I get a tech after about some time and go through everything again, checking connections, turning the box on and off, the usual rigmarole. Still nothing but digital snow. Finally the tech says there's an outage in my area. I told her I knew that but asked why my other tv and box were working fine. Ignoring me completely she said the outage had been going on since the 24th. I told her that was three days ago and asked when it was due to be fixed. Ignoring the fact that it had been three days without the supposed "outage" being fixed, she told me it would definitely be up-and-running by 3 pm that afternoon (about 1 1/2 hours hence). So I decided to try again later.

So an hour and a half later, you can guess what happened. Still no fucking service, of course. This time I was offered a recorded option of getting a callback when the "outage" was rectified so I could continue activating my new devices. The rub? They only call back during "normal business hours"! That's right! They only "callback" 9-to-5 on weekdays!! So their whole "24 hour service promise" is also a lie! Figures.

So after several more calls to recordings I again call the main number and got a tech who had some kind of undefined Spanish accent. Or something. Again I went through the whole run-through. Again was told about the fantasy "outage". But this time, he managed to send a signal through. He told me to wait 45 minutes, then turn the box off and on, and it should be working. Uh huh. And I got a bridge in Brooklyn you can buy on eBay. Of course it wasn't working.

Furious, I called again and was told the phantasmagorical, magical mystery "outage" should be resolved by 4:30pm. On subsequent calls I was told 8:30pm, followed by 10pm and finally 11am the next day. So I waited until the following day and was still unable to have my new service activated. Keep in mind this supposed "outage" doesn't actually exist, as my other box is getting a signal just fine, and has now been supposedly continuing for almost a week!

So now I'm waiting for a tech to come out to my house in a week and expecting the same level of nonexistent service and complete technical ignorance I spent an entire day and a half dealing with already! In the meantime, an acquaintance at work told me they had the same problem connecting a Comcrap internet device a few years ago. It seems that Comcrap's cables are in the same shoddy condition as their garbage, rebuilt in-home equipment and they don't want to spend the exorbitant funds it'd take to lay new cable in all areas. They're using the "outage" story as cover, hoping people in certain areas just give up and never notice the supposed "outage" is never rectified. This friend ended up having to cancel Comcrap and return to DSL service. Nice. This is just a story from an acquaintance, but knowing Comcrap, it's just gotta be true.

Oh, and FUCK COMCAST!

Sent from my iPhone

Saturday, May 9, 2015

The worst service in my life!‏



We were moving, called them one week before to change our address and get service in the building.... One week later they didn't do shit so they had to do it again and send a technician. The appointment was for sunday, but he never came. I spoke to about 3 representatives and they all confirmed the appointment, but that day nothing was on their system. Same happened on monday. They finally scheduled one for next monday which meant 2 weeks without internet which means i can't do my homework. The same thing will probably happen. I hope their company goes to shit and they all become unemployed.

-Mauro

Sent from my iPhone

Friday, May 1, 2015

Mark explanins - without service for over one-month‏



Hi,

Thanks for offering to publish these stories. Dealing with Comcast has been the most primitive experience I have ever had with any company ever. 

We have been with out service for over one month and have been lied to about appointments that they have not come to although we have stayed home and have had our phones next to us constantly. My partner has kept a detailed log of every single contact with these clowns:

6/12-Internet out

6/14-Called com-cast, arranged for check-out service

6/14-tech arrived-explained wire stripped-told repair would be completed 7/3-specifically asked if any permission needed to be obtained from complex-advised nothing needed to be obtained to complete the needed repair

6/28-called to see if earlier appointment was available and if we needed to do anything for repairs to be completed-advised no earlier appointment available and no action required by us.

7/3 4pm-called to confirm appointment and to ask if anything was needed from us-advised appointment on track and advised nothing needed

7/3 7pm-technician arrives and explains that a "Letter of Permission" needs to be obtained and no repair can be completed. No one ever told us we needed to obtain this although we asked multiple times. Leasing office closed. Called comcast placed on hold for 55 minutes then spoke to LELA (operator ID given U7-) LELA promises that this is rescheduled for July 5th

7/5-8am-called to confirm appointment scheduled for 7/5. Told by AURORA (operator ID given R+P) that the appointment is scheduled for July 30th. After pressing that this was unacceptable and that we where just promised 7/5 she hung up the call

7/5-8.45am-called back and spoke to JUSTIN (operator ID given 94232). Told that appointment was for 7/5 and we would receive a call from a technician by 9.30am and a supervisor would call about complaint. Call never received

7/5 -9.40am one of us drive down to the XFINITY store in Voss and Westheimer in Houston while the other stayed at home waiting and told by person in store that the appointment was indeed for July 5th and they would be there that day. We stayed home all day on July 5th and no one ever called or came.

7/7 wrote detailed e-mail and received call from ASHLEY at corporate office who told us they would come that Monday or Tuesday. Provided both of our phone numbers and she promised we would get a 45 minute advance call. 

7/8 and 7/9--no technician called, came or otherwise manifested himself. Called ASHLEY back at corporate office and told that the Monday or Tuesday appointment was probably canceled because "we did not answer the phone and they do not leave voicemails" No one ever called either one of us. ASHLEY then told us the appointment scheduled for 7/12. Both my partner and I change our voicemails to say ""if this is COMCAST please leave a message of when you will be arriving and do not cancel our appointment"", and also tape a sign to our door that say "COMCAST : please knock we are here" plus both of our numbers. 

This company and the people that work for it are the most wretched we have come across. The people in their foreign call center clearly not only make up fake English-sounding names, but they also make up fictitious operator id's and appointments that will never happen. The corporate office people, instead of prioritizing us due to their gross incompetence and lack of communication instead implied that because we failed to answer out phone on the first or second ring we are responsible for the an appointment being canceled.
How hard if it to send a standard notice by mail or phone or e mail to all clients that say "if you live in an apartment you must obtain a letter of permission"??-instead we asked and asked and where told we needed to do nothing, and then given false appointments repeatedly. 


Thanks for taking this e-mail