Friday, January 22, 2016

Julie doubts Comcast's integrity

I am guessing this tale is par for the course.  We recently renovated our basement, including the television and entertainment center.  I went to our local Comcast service center to exchange our cable box for a DVR box.  The wait was two hours, which I did not have.  Instead I had the DVR shipped.

The DVR box was installed but never worked properly.  A lemon.  My contractor said at least one in three that he sees is.  We spent time trying to figure out whether it could be fixed and ultimately had Comcast send another box.

The second box was installed but Comcast said they were having a problem in my area and could not send an activation signal.  My contractor called them back later in the day and still they were unable to send the signal.  I called the following day and told the automated prompt I did not want to do a survey.  A woman in the Philipines took me through the usual protocol then concluded she needed to send me to the "Activation Department."  I was forwarded to an automated system then placed on hold for a representative.  While on hold, a disembodied voice announced it could not process my call and I would have to call back.  I had been on the phone for over 20 minutes before getting disconnected.

I called back.  This time I elected to do the survey.  I was put through to Chris in Voohees, New Jersey who had a much better understanding of the problem we were experiencing.  He said the box had never been entered into the system and therefore could not be activated.  He would contact the appropriate department and get back to me.  He called me back and said the department had done what it needed to do.  But we still did not have a signal.  He would look into it further and get back to me.

That evening I retried his voicemail that he had figured out the issue, it should be resolved, and call him back (he gave me an extension number) if it was not.

Still no cable.  I called Comcast but could not find any prompt which would enable me to input Chris's extension.  Instead, it sent me back to the Philippines (again, I had pressed "2" because I did not want to participate in their survey).  Another 20 minute phone call that led nowhere.  The same insulting protocol I had already heard numerous times and obviously had tried.  And no one could locate Chris.  I hung up and called back, this time pressing "1" to participate in the survey.  This time I was transferred to a call center in Newark, Delaware and the gentleman was able to locate Chris and send him an email.

Chris called me back within the hour.  This time I would need a service call.  We set it up for the following day between 11 am and 1 pm.  My daughter was home to let the technician in the house.  I pulled in as he was about to leave.  He said the problem was another bad box.  He had installed a third one and was able to receive the signal.  I should not have trusted his words, I should have made him show me the entire system was in fact working.

That evening I turned on the television and the familiar "no signal" appeared.  The problem was in fact NOT fixed by the service visit.  I call Comcast immediately and ask for a supervisor.  This gentleman was the most belligerent of any of the numerous Comcast employees to whom I spoke.  He could not explain the issue, was unapologetic for wasting my time and set up another service call for Monday between 1 and 3 pm.

I tempted fate and placed another call, hoping to be directed to a local call center.  Instead, I was back in the Philippines.  I asked Robin if she would confirm my Monday appointment and try sending a signal to the box.  Not only did my appointment not exist, the Monday 1-3 time was no longer available.  I set up an appointment for Tuesday between 7-8 am.

On Monday I received an automated message asking me to call "Advanced" Technical Support at a number I had never seen.  This time I was routed to India.  After 10 minutes, the call was disconnected (not by me).  I called back and a gentleman took me through another routine protocol that took over 20 minutes and did nothing to resolve the problem.  I still need a service call.

Tomorrow Comcast will come between 7 am and 8 am.  If this technician cannot get a signal to my television, I will have him take the box and leave.  We will adjust to not having cable television in our basement.  My installer spent about four hours trying to get this problem resolved (at $125 an hour) and I've spent about three hours just this week trying.  Comcast is not worth it.  Their monopoly and shabby customer service ought to be better regulated.  I hope anyone who has alternatives takes them.

Good luck.

Friday, January 8, 2016

Mark just switched cause comcast's a Bitch!

I have been on comcast internet/email service for over 20 years and cable for about 15 years.  My wife and daughter, son, etc. have been nagging me about the $250+ bill for a couple of years.  Even with gradually increasing bills over the past few years, I was somewhat satisfied with the service.

But, with an offer from DirectTV at about 1/3 of the cable bill, I called to ask for a new deal.  A very unqualified service rep took my call and offered me a very good package. That was the start of the problem.  No call back.  No call for the service update.  Interrupted service. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.  I was hung up on multiple time.  Every time I called back I had to answer the same questions.  I told them I was going to record the conversation and the person said that they would not allow it.

Comcast should go out of business.  I will take a lower level of internet or TV service rather than deal with that crap.


Friday, December 25, 2015

Andrew says Comcast ain't too cool for school

I love to play video games and the best part is that I get to play online. So that means I have to have a pretty good internet connection to play all the time. Well Comcast doesn't think so, they think that try can control when I play and what I play by throttling the hell outa me! I swear I went over the limit once and I couldn't even connect to the Internet! I have to do homework in my computer and I can't do it without an Internet connection. I had streamed so many movies played so many games that Comcast deemed me thottleable and left me for dead! I failed my math class and had to take a god damn math lab next semester and be put in a class with a bunch of loud and rude idiots!


Saturday, December 19, 2015

Barbi lives through a Comcastic Nightmare

Comcast has been a nightmare since before my services started. First, I signed up online and my appointment kept getting canceled and nobody could tell me why. Finally it was determined that the previous tenant had a past due balance and I had to bring my lease and drivers licence to the local office to receive services. They also refused to honor the bundle I was offered online so at this time I decided to just sign up for internet.

After living a month without TV I decided to add cable.  Once again my install appointment was canceled and then rescheduled for two weeks out. I was so mad I opted for a self install kit.

It took four trips to my local Comcast office before I actually had all the pieces of my kit.

My bill comes in October and I am charged $10 to install cable as well as $20 to install phone that I didn't have send $10 to install internet that I already had installed in August. I called and the agent told me with taxes and fees I had a $68 credit coming.

Come December I still hadn't seen the credit so I call again. The agent I spoke with told me not only would my credit be applied but he had an amazing package to offer me to reduce my rates, add phone for free and as a special introductory rate offer me the month of January free.

January comes and I have a bill for $573!!! I call and am told the previous agent actually UPGRADED my package from $89.99 per month to $250 per month!!! There is no such offer as 30 days free but the agent credited my account $150 for the upgraded services that I never requested and told me he could see a $168 credit pending on my account. I informed Comcast I will not pay anything until I have an accurate bill in writing.

In February I start receiving collection calls before I even receive my bill, which was now $543. After an hour on the phone with them, they say the $168 credit I was told I had does not exist and I got my $68 in November. I never saw the $68 credit reflected on my bill.

I am now cancelling all my Comcast services and making a complaint with the BBB. I will be disputing all charges when they take me to collections.

Thank you for listening.


Wednesday, December 2, 2015

Where there's no competition, there is no choice, and no F'ing deals, here's my voice

Greetings my readers, I'm sorry I left you so long since my last post. I know I say that often but I always want to fill this blog with fresh ideas and words. The word of the day? Competition. Competition is where you have to give your all in order to win, just ask wild animals who don't have welfare checks, they battle like motherfuckers. Humans, we don't have competition, and we shit on this planet like comcast is shitting on most of us.

Now where am I going with this? Well I live in an area that is dominated by comcast, yet in only select neighborhoods there are options for Century Link 1000mbs service and a few others at the same speed, giga bits, not mega, giga. So in the areas where you can only get comcast the top speeds available are between 50 and 100mbs for 70 to 100 bucks. In the select neighborhoods that have Centruy Link or another alternative GIGABIT service available for around 100 a month, comcast also offers GIGABIT service. So if you are in the area's around here without competition you get internet at basically a 10 to 20x speed limitation at the same price?  Hmmmm.

So comcast (notice I mention them in lowercase each time, yep FUCK YOU comcast, or should I say comcast, (I'd type it even smaller but the pixels on my screen aren't fucking small enough) will offer you what the competitors will if there is competition in that neighborhood, but otherwise they ram it home in your ass with such a sub par offering buying triple a batteries at the fucking local quickie mart looks like a steal. 6 bucks for 4 triple a's, fuck, but anyways...

If you are stuck with no Competition in your area, than comcast jerks you off with a sandpaper glove and I wish the Government would do something about this nonsense. Check out the united states of monopolistic internet;

I love you readers, 

Wednesday, July 29, 2015

Worst Customer Service in America!!!

2015 worst customer service polls are now out, and guess who's number 1? Is it taco bell? Nope, they might give customers a 92% chance of the shits, but they deliver the beefy melty cheesy goodness, every time. You obviously don't need to guess, its.... Comcast!

Yeeehaaaaah! 28.3% of Comcast customers consider their customer service poor, while 54.4% consider their customer service experiences negative. That's pretty awesome! Does this come as a surprise to me, the author of this blog? To you, the consumers of the blog that share the same feelings, or to you comcast cares1, who no longer try to save face on this site and don't leave comments like you used to? I miss you comcast cares1, cmon, comment again like the old days please?

So now we can safely say in 2015;


You can read the original story from yahoo right here, its a good read, so check it out;

But hey Comcast, at least you can claim you are only roughly 7% shittier than the second shittiest right! That's the moto of a monopoly, they have no other options, so "fuck em"!

It's been a pleasure as usual =)

Friday, July 17, 2015

"Cough" or "Sneeze" blamed for comcast driver smashing through a mailbox and into his house

So this dude in Ross Township of Pennsylvania is watching jeopardy on tv, likely on comcast's network when a comcast van plows through his neighbors mailbox and then into his house. In other news Alex Trebek immediately switches to Fios.

Thursday, July 16, 2015

Comcast getting down in Phily

This fall, here in downtown Philadelphia, I was out for a leisurely Bourgeoise stroll through the city with my girlfriend. Walking along a central, upscale street by the park we turned the corner to see countless police and emergency vehicles blocking the street. This was a Saturday afternoon on a beautiful  late summer day. Hordes of people were out at this particular shopping district. Parked at the intersection of the wealthiest neighborhood in the city was the absolutely largest crane I have ever seen. This crane is of the scale where a meager "normal" crane is on-site to construct the "Mamma" crane. It's big, big.  Dozens of people are scattered around staring up at the sky. Dozens of police and emergency peoples were scattered around. Workers galore. Hard hats and the works for a construction project of the commercial kind.

When we asked a cop what the hell this thing was doing at this location, in the middle of the streets, on a beautiful Saturday, the answer was that windows were being replaced in a penthouse condo. We watched crates of glass windows being raised into the sky.

Further inquiry revealed that this was the residence of the billionaire CEO of Comcast and he did not like the views afforded in the standard Penthouse.

This crane window thing went on for the afternoon with one crane operator confiding to us that this whole scenario was costing $1,000,000. A million bucks with staff, insurance, install, etc,etc.

Penthouse windows aside, because a billionaire can spend his bucks however he/she chooses, down here in serf land I write this as my girlfriend is back on the phone for the fifth time wondering why our service continues being cut off -even though we have a nearly $300 credit!!!

Over 'n Out!

Wednesday, July 8, 2015

comcast asks for your last 4 social security digits on a page without ssl

Only the last 4?
Well sure, they say some can predict them anyways. But who really wants to increase their chances of identity theft? I don't. It seems comcast did oopsies and doesn't mind if your social is compromised, until they do. This should be encrypted.

Monday, June 29, 2015

Comcast Seeks Mentally Handicapped status‏

This fall, here in downtown Philadelphia, I was out for a leisurely Bourgeoise stroll through the city with my girlfriend. Walking along a central, upscale street by the park we turned the corner to see countless police and emergency vehicles blocking the street. This was a Saturday afternoon on a beautiful  late summer day. Hordes of people were out at this particular shopping district. Parked at the intersection of the wealthiest neighborhood in the city was the absolutely largest crane I have ever seen. This crane is of the scale where a meager "normal" crane is on-site to construct the "Mamma" crane. It's big, big.  Dozens of people are scattered around staring up at the sky. Dozens of police and emergency peoples were scattered around. Workers galore. Hard hats and the Here's my CumCrust horror story.

Background: I've been a faithful CumCrust internet subscriber for over 15 years. I've had Blast 105 for the last 5 or so, so I'm not just buying the cheapest service they offer.

I moved at the start of last month to a brand new apartment in which I was the first tenant. This is really, really simple stuff; they need to take the old address' network node ID and dis-associate it with my modem and replace it with the node ID of my new address. A toddler could do it.

Three weeks before my move date, I used the XfuckMeUp service relocation web page to set up the move. I was very careful to specify both my old and new addresses. I completed all the steps and the next day, someone called me to set up the installation appointment. So far so good, right?

The day I move in, one of the first things I do is plug in my modem and router. Lo and behold, I'm connected! Yeah! Same IP address as I had at my last address, not that it really mattered. Speed test showed I was getting good bandwidth. So when the tech called to say he was about to arrive, I thought I'd do the decent thing and tell him that everything was working great and there was nothing for him to do. This was a mistake that would prove impossible to un-fuck.

Nine days later, no service. Nothing. I can get an IP address and ping internet hosts, but no traffic of any sort will go through. So I call, and I'm told that there are no services set up at my new address, and my old account has been closed. What? For fuck's sake, I'm trying to continue to give you money, and you arbitrarily dump me by the side of the road? I explain over and over that I've been connected for the last 9 days, and the little sales twit replies every time with "No you weren't." Clearly they have no handle at all on their physical infrastructure. He wants to charge me a $250 installation fee because they need to "verify that the line can deliver your guaranteed speed." I remind him that they don't guarantee speeds, so you'll have to try that bullshit excuse on somebody else; and I've already tested the bandwidth and it's working fine. Just flip the fucking switch back on, okay? Nope, the little nitwit says he can't do that. He tries to sell me some other package that he claims won't need an installation visit. I tell him to cram it and just give me what I had at my previous address. He insists that they have to set up an installation, and that I can plead my case with the billing department as to the installation fee.

So I say fine, I'm the biggest chump in the history of the human race and I love nothing more than sucking rich corporate monopolist dick so please set up another installation appointment several decades from now, and whatever you do please bill the fuck out of me in the meantime while I sit here with no service. So when the second appointment time rolls around...nothing. Nobody shows, nobody calls. Three days later, someone leaves me a voicemail stating that "You cancelled an appointment, would you like to re-schedule?" I'd rather eat the assholes out of a thousand dead skunks than give CumCrust another dime. Case closed.for a construction project of the commercial kind.

When we asked a cop what the hell this thing was doing at this location, in the middle of the streets, on a beautiful Saturday, the answer was that windows were being replaced in a penthouse condo. We watched crates of glass windows being raised into the sky.

Further inquiry revealed that this was the residence of the billionaire CEO of Comcast and he did not like the views afforded in the standard Penthouse.

This crane window thing went on for the afternoon with one crane operator confiding to us that this whole scenario was costing $1,000,000. A million bucks with staff, insurance, install, etc,etc.

Penthouse windows aside, because a billionaire can spend his bucks however he/she chooses, down here in serf land I write this as my girlfriend is back on the phone for the fifth time wondering why our service continues being cut off -even though we have a nearly $300 credit!!!

Over 'n Out!

Wednesday, June 17, 2015

Fuck you comcast‏

Okay so for about 6 months i had comcast and comcast internet so for the first about 4 months was me calling customer support tying to get the cable box to work which they continuosly said should be working but never did. My internet did the same but then i finnaly got someone who helped me with my internet turned out i mearly had a few cables wrong on my modem. So i keep calling customer support getting no help then i find out that the "technician" never installed the right card in the system since the nearest comcast store i could find was about 2 hours away they wanted to charge me to send a technician to give me the right card. I said no mail it to me. When i finnaly got the damn thing to work after about 2 months my bill jumped from 50$ to 109$. So i called them and asked them why it was so high they told me the promotion i had ended even though i couldnt even use the cable box after going back and forth with this call which lasted about a hour and a half he said "have a nice day" and hung up. I called back ironicaly got the same guy told him to go fuck off if he wants to HANG UP on me and then asked him to cancel my cable box with comcast which he finnaly did. Being without tv i went to my local store and bought a 30$ tv antenne and to this day the only thing i have to worry about with my tv service is if my antenne is pointed right


Sent from my iPad

Wednesday, June 10, 2015

Philippines comcast customer service - James has had Enough

So, now I have cooled down a bit! called Comcast at 1:00 pm, lady in the Philapine's asked for phone number and last four of SS# and the problem after about 15 mins she could not help me, lady 2 asked phone number and last four of SS#, THIS HAPPENED 5 TIMES SO AT 2:30 I had had enough and hung up on them. I went to the Comcast office it was packed I saw they were on number 37 I took my number F--ck 62 so I waited for over an hour. The guy also could not help me and told me to call Tech Services I told him I am not calling the Philapines AGAIN!!! and asked him for the Tech services in Lynwood he gave the number to me Yay!!. Came home and called the number and guess what I was back in the Philapine's AGAIN I just hung up, so that is how I spent a wasted afternoon

Sunday, May 31, 2015

Paying Comcast to return equipment Erich doesn't even want

Comcast, agh, gotta love'm ! …..  I experience an internet outage last spring. I call customer support. Instead of sending a reset signal, they send me a modem/router I didn't ask for and don't want and they charge me $9.95 for the privilege. Meanwhile my old equipment resets and is working fine, so I put the new equipment on the shelf and decide to deal with it later. A few months on they send a letter telling me they are going to charge me more if I keep the new equipment I never asked for.... but—and this is the really fun part— I have to pay THEM to return it ... or drive half way across town... even though I have been paying them a monthly modem rental fee.

I then spent an hour and half on the phone with Customer Service trying to get this straightened out, and they can't seem to get this straight with no luck. They just seem to be extracting the maximum advantage from their monopoly position. And now they want to merge with Time-Warner and form an even bigger monopoly? If you consider how much we all spend per month, these guys make Standard Oil look like child's play. What happened to our anti-trust laws? I am all for free markets, but since when did free markets mean only freedom for corporate extraction? I am about ready to unplug and find a new way to connect to the internet.  These guys are making AT&
T look good.


Tuesday, May 19, 2015

I hate these asshats with a passion!‏

So here's my "Comcast Saga".

Living in a medium-sized city in the South, my options for connectivity to mass media are limited. Basically, for video service I have a choice between satellite (sorry, I like to watch tv, even when it rains) or, due to the monopoly set up by corrupt city politicians, Comcrap. For internet service, I'm limited to, again, Comcrap, or the ploddingly slow DSL provided by the almost-equally-moronic idiots from CenturyLink.

Tired of not even being able to watch a movie on Netflix without the inevitable stutters and freeze-ups, and also sick of my landline phone service breaking down every few months, followed by the usual crack team of inbreeds arriving a week or so later to spray paint my yard, change out wires, and leave said wires draped across the lawn unburied for 3 months thereafter I decided to cancel CenturyLink service. Hell, no one but telemarketer maggots ever call the landline anyway.

So I switched the security system to a mobile-based monitor and decided to go with Comcrap for internet service. I also had an issue with a hinky-acting older model DVR so I unhooked everything and tossed it in a box and headed to Comcrap to replace it and sign up for their "blazingly fast" internet service at 8am on a Saturday morning.

Now, I thought I was in for long lines and rude employees but I will admit, Comcrap has made some progress in the service quality of their local offices. There was a line at the door, but once everyone was let in, I was able to get to a window right away. They've remodeled into sort of an open plan lobby where you can log in on an iPad and get called up when your number and name comes up on a screen. Since there where about 8 customer service reps, waiting time was minimal. The reps were friendly and tried to be helpful.

There. That's it. The only good thing I have to say about Comcrap.

So I got my shiny new DVR box and my new modem/router and headed home to hook everything up and get the devices started, buoyed by my unexpectedly positive experience at the local office. "I'll be up and running in minutes!" I thought. Here is where the Comcrap of old reared its ugly head.

I got everything connected and decided to call and activate the internet service first, then call again to activate the new DVR. So I called, got the usual recording, entered my account phone number, "yes" to "activate new equipment," "yes" to "internet service". Then, I got "We're sorry, due to temporary service issues in your area, we cannot activate new equipment at this time." Wtf? I'm sitting here watching the tv in my bedroom and every channel is fine. So I called back, went through the prompts and this time was transferred to one of the inevitable Hindu "service techs". As I tried to decipher her song-song English-like patois, I did as she suggested, tried hooking up to various outlets, double-checking connections, etc. Though I was able to set up wifi, I could not get an internet connection no matter what I did. Finally, Raj's sister from Big Bang Theory gave up and set up a service appointment at my house for the following week. I was perturbed but she insisted "Nearest time for appointment I can give." (I'm guessing, hearing this, that despite my positive experience at the Comcrap store, things haven't really changed that much after all. I'm also surprised to learn that apparently Yoda was from India.)

Well okay, I'm stuck without internet for a week, I'll still get the new DVR box up and running! Bzzzz! WRONG!

So I called the setup number again. Went through the prompts. Same deal. Some sort of mythical problem prevented them sending a signal to boot up the DVR as well. I called three more times. Same answer. (Remember: all this time during a supposed "outage" my other cable box is working just fine.)

Finally, failing to get a tech, I called Comcrap's main number. I get a tech after about some time and go through everything again, checking connections, turning the box on and off, the usual rigmarole. Still nothing but digital snow. Finally the tech says there's an outage in my area. I told her I knew that but asked why my other tv and box were working fine. Ignoring me completely she said the outage had been going on since the 24th. I told her that was three days ago and asked when it was due to be fixed. Ignoring the fact that it had been three days without the supposed "outage" being fixed, she told me it would definitely be up-and-running by 3 pm that afternoon (about 1 1/2 hours hence). So I decided to try again later.

So an hour and a half later, you can guess what happened. Still no fucking service, of course. This time I was offered a recorded option of getting a callback when the "outage" was rectified so I could continue activating my new devices. The rub? They only call back during "normal business hours"! That's right! They only "callback" 9-to-5 on weekdays!! So their whole "24 hour service promise" is also a lie! Figures.

So after several more calls to recordings I again call the main number and got a tech who had some kind of undefined Spanish accent. Or something. Again I went through the whole run-through. Again was told about the fantasy "outage". But this time, he managed to send a signal through. He told me to wait 45 minutes, then turn the box off and on, and it should be working. Uh huh. And I got a bridge in Brooklyn you can buy on eBay. Of course it wasn't working.

Furious, I called again and was told the phantasmagorical, magical mystery "outage" should be resolved by 4:30pm. On subsequent calls I was told 8:30pm, followed by 10pm and finally 11am the next day. So I waited until the following day and was still unable to have my new service activated. Keep in mind this supposed "outage" doesn't actually exist, as my other box is getting a signal just fine, and has now been supposedly continuing for almost a week!

So now I'm waiting for a tech to come out to my house in a week and expecting the same level of nonexistent service and complete technical ignorance I spent an entire day and a half dealing with already! In the meantime, an acquaintance at work told me they had the same problem connecting a Comcrap internet device a few years ago. It seems that Comcrap's cables are in the same shoddy condition as their garbage, rebuilt in-home equipment and they don't want to spend the exorbitant funds it'd take to lay new cable in all areas. They're using the "outage" story as cover, hoping people in certain areas just give up and never notice the supposed "outage" is never rectified. This friend ended up having to cancel Comcrap and return to DSL service. Nice. This is just a story from an acquaintance, but knowing Comcrap, it's just gotta be true.


Sent from my iPhone

Saturday, May 9, 2015

The worst service in my life!‏

We were moving, called them one week before to change our address and get service in the building.... One week later they didn't do shit so they had to do it again and send a technician. The appointment was for sunday, but he never came. I spoke to about 3 representatives and they all confirmed the appointment, but that day nothing was on their system. Same happened on monday. They finally scheduled one for next monday which meant 2 weeks without internet which means i can't do my homework. The same thing will probably happen. I hope their company goes to shit and they all become unemployed.


Sent from my iPhone

Friday, May 1, 2015

Mark explanins - without service for over one-month‏


Thanks for offering to publish these stories. Dealing with Comcast has been the most primitive experience I have ever had with any company ever. 

We have been with out service for over one month and have been lied to about appointments that they have not come to although we have stayed home and have had our phones next to us constantly. My partner has kept a detailed log of every single contact with these clowns:

6/12-Internet out

6/14-Called com-cast, arranged for check-out service

6/14-tech arrived-explained wire stripped-told repair would be completed 7/3-specifically asked if any permission needed to be obtained from complex-advised nothing needed to be obtained to complete the needed repair

6/28-called to see if earlier appointment was available and if we needed to do anything for repairs to be completed-advised no earlier appointment available and no action required by us.

7/3 4pm-called to confirm appointment and to ask if anything was needed from us-advised appointment on track and advised nothing needed

7/3 7pm-technician arrives and explains that a "Letter of Permission" needs to be obtained and no repair can be completed. No one ever told us we needed to obtain this although we asked multiple times. Leasing office closed. Called comcast placed on hold for 55 minutes then spoke to LELA (operator ID given U7-) LELA promises that this is rescheduled for July 5th

7/5-8am-called to confirm appointment scheduled for 7/5. Told by AURORA (operator ID given R+P) that the appointment is scheduled for July 30th. After pressing that this was unacceptable and that we where just promised 7/5 she hung up the call

7/5-8.45am-called back and spoke to JUSTIN (operator ID given 94232). Told that appointment was for 7/5 and we would receive a call from a technician by 9.30am and a supervisor would call about complaint. Call never received

7/5 -9.40am one of us drive down to the XFINITY store in Voss and Westheimer in Houston while the other stayed at home waiting and told by person in store that the appointment was indeed for July 5th and they would be there that day. We stayed home all day on July 5th and no one ever called or came.

7/7 wrote detailed e-mail and received call from ASHLEY at corporate office who told us they would come that Monday or Tuesday. Provided both of our phone numbers and she promised we would get a 45 minute advance call. 

7/8 and 7/9--no technician called, came or otherwise manifested himself. Called ASHLEY back at corporate office and told that the Monday or Tuesday appointment was probably canceled because "we did not answer the phone and they do not leave voicemails" No one ever called either one of us. ASHLEY then told us the appointment scheduled for 7/12. Both my partner and I change our voicemails to say ""if this is COMCAST please leave a message of when you will be arriving and do not cancel our appointment"", and also tape a sign to our door that say "COMCAST : please knock we are here" plus both of our numbers. 

This company and the people that work for it are the most wretched we have come across. The people in their foreign call center clearly not only make up fake English-sounding names, but they also make up fictitious operator id's and appointments that will never happen. The corporate office people, instead of prioritizing us due to their gross incompetence and lack of communication instead implied that because we failed to answer out phone on the first or second ring we are responsible for the an appointment being canceled.
How hard if it to send a standard notice by mail or phone or e mail to all clients that say "if you live in an apartment you must obtain a letter of permission"??-instead we asked and asked and where told we needed to do nothing, and then given false appointments repeatedly. 

Thanks for taking this e-mail

Thursday, April 30, 2015 purposefully throttle sports streaming, Net Neutrality anyone?

So this week I had my friend over who is a customer of comcast xfinity tv, meaning that he is able to stream some of the content available to him through an internet connection,  which includes some sports. When I say "some", I mean that a fraction of the sports he can watch at his house via a coaxial cable are available to him via the magnificence of the intertubes we call the internet.  We hung out at my place and to our surprise, an nba playoff game was available to us after we logged in using his account. Glorious indeed.

After the buffering completed,  we were treated to something in the range of 480p resolution (realize I have greater than 50mb down and 25mb up on average). This was not great but hey, we could watch some bball this way, and it's the playoffs right! A few minutes later, granted this is just slightly after the second half began, the quality began to drop. Worse than 480p? LOL.

So now it's a few minutes into the 3rd quarter and the quality turns into what I described as a postage stamp resolution. It looked like a 2009 ipod playing a movie the size of a thumb stamp on a 40+ inch 1080p screen. What happens next you'd never expect right , HA.

Next thing we know it just freezes and won't play the game at all, complete garbage. Must be my internet right? Shucks. Oh wait the commercials are displaying in perfect 720p, isn't that weird? It's almost like comcast xfinity tv doesn't want me to watch the game in quality, but fuck yeah they want me to enjoy fast food commercials in their full resolution and glory.

This is called throttling my friends, it's called bull shit. Net Neutrality, it's really a thing. Does comcast abide? No. Do they have politicians in their hands? Yes. Will things get worse before they get better? I don't know. Let's keep the knowledge coming, sharing our stories, and informing the masses. I thank you for an audience, we are all of us.

Please keep sending me stories and I will post them.


Friday, April 24, 2015

Friday, April 17, 2015

Here's Byron's story from Salt Lake City

I have a new found appreciation for Direct TV after spending the last week trying to augment Direct TV with Comcast Internet.
First off the late installers on July 3rd decide after spending 5 minutes at my house that it was not convenient for them to run one line from the box to my wall so they simply took off when I was not looking and left.

The second appointment on July 5th didn’t call or show at all. Incredible! Then trying to figure out how to cancel is also a joke. The customer reps either are from India or Alabama which is basically the same level of capabaility.

I feel like I am stepping out of a minefield early with all limbs attached while I can. What a JOKE of a company. Byron in Salt Lake City.

Thursday, June 12, 2014

Erica found a great story!

Her words;

"Antennas Direct delivered a cake to Comcast CEO Brian Roberts to congratulate him on Comcast being named The Worst Company in America."

Here's the link! - What Happens When You Congratulate the Worst Company in America

Cheers Erica!


Monday, April 21, 2014

I upgraded to 50mbps blast, its been... A total FUCKIN blast!!!

So let me start by saying to the audience that I'm sorry to leave you for such long periods of time, I need to post more, but I'm thrilled to get back in touch with you on this day of 4/21/14, but obviously the topic is painful. So just last week my 25mbps service went all the way up to 75$ a month, that's about 45$ more than century link currently offers for a competitive speed and less retarded customer service! So, as any comcast customer has to do all the time for the rest of their time using comcast services, I threatened to cancel. Then they offered me 50mbps for 55$ a month, that's a solid speed and a half decent price, good thing I had to threaten them first to get it! It's like threatening your spouse to take you on vacation or do some random expensive thing (money or emotional) for them, or its divorce time, that's always rewarding right? Feels good right? You know what's even better? The 50$ price they give new customers, but screw me I'm just a loyal customer, why would I want that, please take my money comcast, because I love and adore you! But it gets better, bare with me.

Let's begin through the events I have experienced over the weekend. So I buy a docsis 3.0 modem (which in layman terms allows me to get download speeds in the 250mbps range according to Wikipedia to my knowledge, plenty of speed), I then spend the next 2 hours chatting with comcast technicians to 1. get the modem added to my account, and 2. getting a comcast sales rep to upgrade me to blast.  So the sales rep told me that my service has now been upgraded to blast (50mbps), and that the speed would kick in after 1 hour. Great!

So I wait an hour and a half just to be safe, and come to my desktop excitedly to see if the speeds would be in the range of 50mbps. I tried speakeasy and comcast speed tests, and both showed absolutely no difference in my speed. So I have a beer, and relax for a few hours (actually a took a nap, but whatever man). So now its 4 hours later, and I try again, giving comcast (what?), the benefit of the doubt. Sure enough, the speeds are the same as before, my comcastic , xfinity,  shitfinity whatever the fuck experience has not improved. So what do I do?

Naturally I get back on comcast chat, giving the customer service person my router model, serial number, make, and mac address and account information. The rep can't do anything, and directs me to another sales rep I got the pleasure of chatting with 45 minutes later! The new sales rep asks me all the same information again, which they also ask you when you start the comcast chat, wow comcast how efficient of you, that must make most customers really happy to provide information 3 fucking times! The rep informs me that I don't have blast internet, that basically the transaction that took place earlier in the day never happened, even though I gave him the confirmation number from that transaction and the previous sales rep's name, uh oh. Now I'm seething in my chair, the fury of hells fire burning in my eyes and my asshole as I want to slap this comcast SOB.  But wait, its gets better.

Whets next you ask, there's more? LOL. So this new rep is quite happy to add blast to my account, great! And he even tells me that the previous rep actually added blast to my account (what?). So I already had it I ask? Yes he replies and apologizes that they updated my billing info to get the new amount of cash from me each month, but neglected to actually update my services so I could actually recieve the internet speeds I'm paying for, brilliant! So what do you think happens next? You probably assume that he makes it correct and saves face for the company don't  you? LOL.

Next the sales rep proceeds to tell me that he has "Great Offers" for me, oh boy aren't you excited too, I'm whistling zippy-doo-da in my asshole as I write this. So please note that he has already told me that he has updated the settings of my account, therefore I already have blast! So you know what his "Great Offer" was? It was 3 months of blast for free! That's great right? But the catch is, I'm already paying 5$ a month on top of 50$ to get blast internet, while getting 3 months free and then paying 10$ a month is the deal I get? I then proceed to walk down the street until I find a competent looking 2 year old to do the math for me, as the young kid shits his pants he informs me that the "Great Offer" is a worse offer than what I originally had, so naturally I rush back home and tell the sales rep that his deal sounds pretty awesome, if a 2 year old wasn't so smart..

Here is an actual snippet of our conversation (the names have been replaced to protect the innocent);

Comcast Rep: Would you like to make changes in your account.
Me: for a worse price?
Me: so I can have 3 months free?
Me: am I mistaken here?
Comcast Rep: Yes, you'll get Blast speed tier free for three months.
Comcast Rep: If you don't want to make changes in your account then no issues with that.
Me: you are offering 3 months of free blast, and then 10$ a month? and now it's 5$ a month correct?
Comcast Rep: Yes, you are correct.
Me: if I wasn't educated that would sound great!

That 2 year old advised me right! He now does my taxes too as well as gives me advice on my golf swing. So I reject his "Great Offer" and keep the offer that I was already paying for but not getting before! Sweet man! He now assures me that I will have 50mbps speeds in the next 45 minutes, that's faster than the last sales rep said! Also keep note that all the reps on comcast love to use the terminology of "Don't worry, Rest assured", while I like to use the terminology of "go fuck yourself", and "bullshit". So within the hour, my tests showed 57mbps download and 11mbps upload, sweet! Book closed.

So you think the story if over don't you? LOL. So being a non trusting comcast user, today, the very next day mind you, I do another round of speed tests with the same speakeasy and comcast speed tests. Do I get the same speeds as the day before? NOPE. I get 34mbps download and 5mbps upload! Wow, barely half of what I'm paying for. So now I must contact them again, fuck my life, let me take that back, life is a blessing, fuck you comcast!

So again I reach comcast customer service online, and this time it takes over 2 hours. The service rep again asks me for all my information, my modem's make, serial, mac address, my account number, my phone number, (she asks me for that again 3 more times, fuck  yeah!). So she starts asking me what I've done to try to troubleshoot the issue, I respond "I got on comcast customer support chat, and I'm now talking to you, that's what I did". She proceeds to have me restart my modem, no luck, unplug from the wall and replug in, no luck, reset the modem, no luck, restart my computer, no luck, etc, etc, etc. She asks me to run a speed test after every dumb shit suggestion she has suggested. Lastly she asks me to check if my cords are plugged in all the way, you know what I say, if my cords weren't completely plugged in, there would be no connection. NO CONNECTION AT ALL. 

Now after 2 hours it seems finally apparent to her that my issue is not  with plugging things in, restarting nonsense, cache, or any other out of the book bullshit excuse comcast has, and I'm not buying a single excuse, NOT ONE. Now she proceeds to ask me when a technician can come to my house and check it, after about 20 minutes we decide on a day, sweet!. Can some schmuck plug shit in better than me, maybe, but let me go ask the 2 year old if he thinks that's the case, he's my personal mentor and advisor on all matters comcast, and he's always right. In the meantime, 

So what can we take away from this? Horrible customer service that makes me so mad I made this fucking blog?  Can we take away that it takes nearly an entire days work to get what you pay for from comcast if they can even fix their shit? Can we take away they attempt to give you "Great Offers" that are actually more expensive because they think you are that f'ng stupid?

Cheers and Goodnight.