Wednesday, June 10, 2015

Philippines comcast customer service - James has had Enough



So, now I have cooled down a bit! called Comcast at 1:00 pm, lady in the Philapine's asked for phone number and last four of SS# and the problem after about 15 mins she could not help me, lady 2 asked phone number and last four of SS#, THIS HAPPENED 5 TIMES SO AT 2:30 I had had enough and hung up on them. I went to the Comcast office it was packed I saw they were on number 37 I took my number F--ck 62 so I waited for over an hour. The guy also could not help me and told me to call Tech Services I told him I am not calling the Philapines AGAIN!!! and asked him for the Tech services in Lynwood he gave the number to me Yay!!. Came home and called the number and guess what I was back in the Philapine's AGAIN I just hung up, so that is how I spent a wasted afternoon

14 comments:

  1. The worst part is, if you don't pay your bill on time, they will fuck you instantly. So you need help, or need service, they will delay and never deliver. I hate these guys!

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  2. You are the only one... I want to hang myself every time I speak Comcast agents in the Philippines... I've spent 2 weeks to fix the auto-pay issue. Imagine this, Comcast is so stupid, they can't even take money from me correctly. This is a first!

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    1. Your name is Anonymous which means that you tried to pay your Comcast bill using a fraudulent bank account and that explains why auto-pay doesn't work for you! Don't be anonymous if your claim to fame is true!

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    2. there are many reasons one might wish to post anonymously (you fucking idiot)

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  3. I can still remember my pain of marriage when my husband left me, Dr.Agbazara of AGBAZARA TEMPLE brought back my lover in just 2days, i just want to say thanks to you for spell and we are expecting our first child please try and reach AGBAZARA TEMPLE on:
    (agbazara@gmail.com)

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  4. Nicole from the Concern team was a pleasure to deal with. She was knowledgeable, fast, professional, courteous, and resolved my issue. Customer support associates like Nicole are the kind of star performers I wish we had in our organization. Nicole makes my view of the Comcast brand very high. I'm a fully satisfied customer. danijel.gostovic at comcast.net

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  5. FUCK YOU STUPID AMERICANS. YOU CAN'T UNDERSTAND THAT THERE'S NO PROBLEM WITH THE REP. THAT THE PROBLEM COULD BE YOU'RE WALL OUTLETS. STUPID AMERICANS

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    1. You can't even spell retard, how the hell are you going to help!! Without Americans you are nothing... oh wait you are nothing anyway!

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  6. Trash talk. Luv it. Just like Trump

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  7. Most of the customer do not have a patience to do basic troubleshooting steps which is very important to fix their concern and please do not blame us because if there is something wrong with the physical cable inside or outside the premise our service tech is only one who can fix it and we dont have a magic to fix it over the phone. We need your cooperation and we will fix it together!! Godbless. ��

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    1. No most customers do not have the patience to be screwed every month by Comcast or some foreign a-hole who at best speaks broken crap English .... great observation Einstein dot head!!

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  8. Comcast Sucks and so do their foreign retard so called reps. Ridiculous company, more complaints about customer service than any other company, but it's the customers fault... right!!

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  9. the so-called "bad" "comcast customer service" starts with (1) a failing equipment or (2) a bad connection.

    the worse scenario is (3) a customer thinking of a 100% flawless comcast service and (4) since they are paying for the service, it should be "perfect".

    Well, anyone knows in the world that there is no "100%" perfect working service. why? because there are times, "firmwares" of certain "boxes" have problems. And even with that situation, certain customers still think they are given a bad box, more to that, agains, "since they are paying", it shouldnt be the case. Well, i do think that should also be it, that what's being paid, should come in good working condition.

    Another thing, most customers are not that tech savvy. They try to purchase equipment that they can afford to spend on and be not ready enough how to handle such equipment. And sometimes, there are cases, customers also mishandle their boxes and sometimes, they try to do tricks by themselves as they are over eager to have the system work.

    Certainly, there are cases that wiring system and even drop down lines arent working properly. Before cursing at customer service, people should think first that there are lots of scenarios why cable service or internet is not working. And we also know that agent upsellers speak so much that even an equipment is not suitable for an existing service of a particular customer, they still sell that very techy equipment. The result? a not working service for the customer after an upgrade. And then, it will be the customer service agents who are gonna get killed by calling customers after experiencing a non working equipment or service on their end.

    even if we blame call center agents, comcast people who are in service centers, offices, ones who are upselling and giving customers "better deals", should step up the line. They should make sure, equipments are best aligned to a customer's existing service, that lines are well connected (for new connections) and make sure that customers are also well aware of the limitations of the service.

    Sometimes, people in US soil are over upselling making lyp-synching promises to customers and make them think it's a 100% working system in place. some what a plug and play system where hassles are no longer present when in fact it isn't.

    One thing too, customers opt for "plug and play" system because they dont want to pay for the extra charge of having a tech guy over their homes to do it.

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