Link To Original Story Here
Background: Two weeks ago, I scheduled an installation date for internet service only (no cable or phone service whatsoever). The appointment time came and went, and no one showed up. When I called, I was informed that, despite the physical printed confirmation of the appointment, no appointment was ever scheduled. If I would like, however, they'd be more than happy to schedule a second install 8 days later.
Today is that 8th day. Installation tech calls to say he can actually come earlier than the scheduled 3:00 appointment. I say fine. He shows up, sniffs around, claims he can't do anything because there's a "cancel" (his words, not mine) on my account. I proceed to call Comcast, where I am shuffled between four different departments, none of which has apparently ever heard of me. No one, of course, seems to be able to determine the actual problem.
I end up being told, three frustrating phone calls later, that no credit check was run (oops on the part of an idiot employee), so no install could be completed. Furthermore, the package that I had originally purchased is no longer available. Thus, I can reschedule an installation (for a pricier package) for later this week.
I'm having to restrain myself from telling this "customer service representative" to go throw herself off a fucking bridge.
Is it just me, or is this experience with this a universal experience with these idiots?