Link To Original Story Here
Background: Two weeks ago, I scheduled an installation date for internet service only (no cable or phone service whatsoever). The appointment time came and went, and no one showed up. When I called, I was informed that, despite the physical printed confirmation of the appointment, no appointment was ever scheduled. If I would like, however, they'd be more than happy to schedule a second install 8 days later.
Today is that 8th day. Installation tech calls to say he can actually come earlier than the scheduled 3:00 appointment. I say fine. He shows up, sniffs around, claims he can't do anything because there's a "cancel" (his words, not mine) on my account. I proceed to call Comcast, where I am shuffled between four different departments, none of which has apparently ever heard of me. No one, of course, seems to be able to determine the actual problem.
I end up being told, three frustrating phone calls later, that no credit check was run (oops on the part of an idiot employee), so no install could be completed. Furthermore, the package that I had originally purchased is no longer available. Thus, I can reschedule an installation (for a pricier package) for later this week.
I'm having to restrain myself from telling this "customer service representative" to go throw herself off a fucking bridge.
Is it just me, or is this experience with this a universal experience with these idiots?
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Man its too bad verizon isn't available in your area, you wouldn't be forced to deal with these asshats!
ReplyDeleteDon't see any way to contact you by email to ask you to add something to your blog, so I guess posting a comment is the way to do it. Please visit http://digg.com/tech_news/Comcast_sneaks_in_rate_increase_as_equipment_charge to read about Comcast's most recent attempt to cheat its customers. Please add this to your blog to help me publicize what Comcast is trying to do -- steal $358 million per year from customers without doing anything to earn it!
ReplyDeleteDude, you think that you have it bad, how about trying to sign up for Comcast for a couple of years? Comcast is the only company in town, so they can get away with downright torture. Rick Germano - your customer support sucks monkey balls, and you are an incompetent fool!
ReplyDeleteBefore I moved, I had Comcast basic cable and high speed internet. When we were moving, we set up an appointment to schedule install for just basic cable, as AT&T had DSL in the area we were moving to, so we didn't need to pay the high prices for the cable internet. The time for service had come and gone, so we called Comcast. They said they had forgotten to write down the install, but they could come back in a week. I told the woman that she needed to have someone out that day as I wasn't taking another day off of work. She refused. I told her either she had someone out that day, or Comcast could fuck off, I would never use their service again. She said, fine, use something else. I said, don't worry lady, I've been a faithful Directv customer for 8 years (at the time, 10 now) so Comcast can piss off, I don't need them. She hung up. F her and F them.
ReplyDeleteComcast uses unskilled technicians to their work. Give them a magnetic sign and a ladder and you have comcast. Their trouble shooting agents are lazy and indifferent. Comcast does not keep track of the equipment they have. There was an ex employee running around claiming to work for comcast. He still had a truck, uniform,tools and paper work. Nobody knew who he was. He gained entrance to apartments and did bogus work while collecting money from apartment managers. Bold enough to accept the checks in his name.
ReplyDelete"Comcast sucks dirty monkey balls" is a very accurate statement. When you call their customer service you are forced to listen to the prerecorded "there is an outage" blah blah blah message. The same message is always there...therefore they are always having an outage? My mother recently called customer service because of an internet outage and even though she pressed the button to be routed to an English-speaking rep, she somehow stil got the Spanish-speaking (I live in CA) rep. Then she got transferred to about 3 other people, she had to give the same info to each person, then finally got transferred to a guy on such a terrible connection she had to yell for him to hear her. Poor mom got so frustrated she gave the phone to me and I literally yelled at the guy for 5 minutes describing the problem. I should not have to yell to make myself heard, if I had been at work there was no way I could have continued the call. After giving the same info and describing the problem for abouth 5th time, the Comcast guy came to the conclusion that there is an internet problem in area and that others had reported it, and it should be fixed by the evening (it was noon). It took 5 frickin people to get that measly, useless bit on info. I hate Comcast, but there is no other high speed internet company in the area. I thought there were supposed to be anti-monopoly laws in the US?
ReplyDeleteIt is not the fault of the employee, it's Comcast's policies that cause so many screw ups. Yelling at the rep who is only make .50 cents over minimum wage isn't going to resolve the issue. I don't know why any intelligent person would think that calling in to a company and screaming at the top of your lungs would yield results. You have a right to be upset, you have a right to be angry, but taking it out on someone who is just doing their job is stupid.
ReplyDeleteSickdawgs, she hung up because you used profanity. The reps can hang up when you use profanity on the line. And yes, I'm sure she didn't care if you wanted Comcast to "eff off". If I made what she was making to deal with people on the phone, I wouldn't give a flying fig either. But then again, I don't work in customer service :)
You want better service? Don't complain to a rep that doesn't care, ask for a supervisor, write a letter to corporate, etc. Or...find another provider. If there isn't any other providers in your area, write and let them know that you want their service.
Comcast offers poor service and even worse customer service. I can chalk up the customer service to company policies, but as far as service goes - they don't care as long as they get your money every month.
They are an AWFUL company. Everyone i know, and i swear im not exaggerating, shares this opinion. Just the mention of the name Comcast in a room with a few people can pretty much guarantee someone is gonna spout off about an awful experience. When i have more time on my hands i'm going to devote some if it to creating a strong web presence detailing WHY and HOW Comcast sucks balls. If you would like to be a part of this effort please email your story to me at fboost *at* gmail dot com. (refrain from telling me how much they suck but rather why they suck, detailed stories please) Thanks!
ReplyDeleteI cannot describe my disdain for Comcast. I work for a corporate housing company so we have 1000s of comcast accounts. Consistently, we order their triple-play or Xfinity or whatever it's called now for phone, cable, internet. Rarely, do they show. When we call to say they didn't show up and please send a tech immediately, as we've waited 4 hours, they say they have to reschedule so it'll be a few days. When I insist they come right away, they say, OK, but since it's a rush, it'll be an all-day appt and the tech will come when he can. "Rush?! I'm not asking you to rush an install. I'm asking you to come do what you were supposed to so already but never showed."
ReplyDeleteOnce, they shut off a client's service for no reason. No one could tell me why but they agreed it was their fault. When I asked them to turn service back on right away, they said they'd put in an order and it would be 4 days later, stating they couldn't do an install that quickly. I tried to explain it wasn't an install, but rather (my own term) an "undisconnect".
They are effing morons. I keep my cool the best I can, but it would take hours to type all my negative experiences here. It would take only a minute to describe my positives.
I hate them, hate them, hate them, but they have contracts at apartment communities and leave residents no other choice.
Comcast really does suck balls. But I have an idea. For all of us that have been fucked over by them. Use Google's Adsense (or whatever it's called) and try to have some Comcast ads present on your site. That way, whenever we find a point we agree with, we can give a little click to the Comcast ad, crediting your site and debiting Comcast.
ReplyDeleteI completely understand where you are coming from. I'm Rah and I'm a consumer and employee with DISH, I have experience many problems like this before. It's amazing how they could not find you anywhere. Being with DISH I know we do out best to get all the work done and closed and to make sure our customers are getting what they deserve. We have many promotions and deals to make up for our mistakes and out tech are scheduled for what’s best for you.
ReplyDeleteFor $70/mo. I get a dozen or so messages/ week that content is unavailable. What are these guys, a part of the Drug Cartels?
ReplyDeleteI've dropped Comcast twice now over service and customer relations issues. They're AWFUL.
ReplyDeleteThe 1st time, Guy #1 installed the hardware and handed me a packet to make me do the rest. He didn't stay to see if it worked. 2nd day, (not working) I called back ... they sent out guy #2. Guy #2 measured the signal and said my signal was at -1 and it was supposed to be around +20 (still don't know what that means). He ALSO said Guy #1 knew this and ditched me anyways. Guy #2 proceeded to fix the problem, but not bury the line. Later on that night, the apartment complex's lawn crew shows up .... Guess what. Murdered the line. Guy #3 had to come out, run another line, and actually BURY it. Well ... at least it now worked ... KInda. TBS HD NEVER worked right on Comcast so no Family Guy. I'm guessing it's because Turner is a competitor in other markets. Secondly, the service would go in and out ... and they'd tell you EVERY time that it's "just an outage in your area". This is ABSOLUTE BS because it went on for 3 days before I could get someone to come out ... and when I did, someone had unhooked our service at the box. Outage indeed. Liars liars LIARS at Comcast!!!! We switched to Uverse, loved it, and never had a problem after that.
The 2nd time @ Comcast was when we bought our house. Uverse not available. ONLY Comcast and various Dish companies. We begrudgingly went with Comcast because we didn't trust any Dish's reception in Michigan. With Comcast, our bill started at $120 .... and moved steadily up to $140. When it hit $150, we had had enough. I went down to the local office and told them I wanted to drop HBO and Cinemax to lower our bill. They happily obliged and I thought everything was fine ... until I received the next month's bill. It was now $165 AFTER dropping HBO and Cinemax. I was livid. Called them back and got someone who could barely speak English. I found out that they had debundled me when I dropped HBO and Cinemax. I asked them why they didn't tell me this at the time when I explained the reasoning for dropping HBO and Cinemax in the first place. She didn't answer ... which is what I expected, because there IS NO EXCUSE for such behavior. She also said that I didn't qualify to be REbundled. I asked for a manager. She stated that there was no manager available and that one would call me within 24 hours. So ... I waited ... and sure enough ... 24 hours later someone called me ... who sounded suspiciously like the original woman who could barely speak English ... who did nothing but repeat the same BS about not being able to be REbundled and was not willing to help me. I told them I had an appointment scheduled with Dish Network and that I'll be calling to cancel my service later. They did not stop me. They did not send me to "retainment". So ... I went ahead and signed up with Dish. When I brought my equipment back to Comcast and canceled (all but internet), they also informed me that they were going to jack up my internet bill for no other reason than I cancelled tv service. Remember, I was debundled to begin with. This shouldn't be.
So ... not that I love Dish or anything (buggy equipment) .... but Comcast can rot in eternal hellfire. I'll NEVER ... EVER ... go back to them. Even if they're the only service available, I'll skip it. I'd rather have nothing than Comcast.
I love your site! It's friggin awesome. I just filed a complaint with Marsha Coakly about comcast! They always say I'm behind a month even though I paid a month in advance for promotional offers like 5 times and still having to pay the last month when I renew to a new promotion. I even paid the "late bill" 2 times but without fail somehow I'm experiencing missing time, a whole month every month. If you call them they just give you a twisted date screw that leaves you feeling like you have a low IQ even though you had the whole thing planned out with notes and bills lined up. I know I'm not insane they are stealing my money. In fact just to get the crap turned on I had to pay an 11 yr old bill. I told the guy you arent even the same company i dont owe you. I had to pay it if i wanted cable. I went 11 yrs without it i should of never went back since its all repeats from the past 30 yrs and commercials out the ars which are suuuuper loud. I'm canceling soon, buhahhaha they don't know yet, but we're breaking up. Oh yea I also went down and paid in person and paid in cash they gave me a receipt that basically didn't give any info. It said I paid $0 it didn't give the date and this was a computer printout! How can that happen? She did the transaction right in front of me with a witness in my car! It's a drive up window. I don't need tv this bad life is less stressful without it anyway. You know for a while i was searching for a website like this but it never pulled up on google until now. Back in the day i was so mad I considered opening one myself, glad i don't have to now, Thanks Comcast Sucks Balls!
ReplyDeleteAll TV is run by a bunch of coorporate ass wipes. Every station has their logo, advertisements, etc , all over the screen. Try watching somethinmg with subtitles, half the time they are behind the logos and shit so you can't read them. Notice the logos are not on during the commercials. Heaven forbid that any portion of the screen be covered for the sponsers. These assholes are making money on you, the sponsers, and paid programming. After midnight you can hardly find anything to watch with all the paid programming (infomecial). I have blocked over 50 channels (religious, home shopping, etc) and continue to loose channels without replacements. Is everyone else satisfied with this shit?
ReplyDeleteHorrible service! Such a rip off. Tried to contact support to get the closest location to return equipment and they have but me on hold for 30 minutes! Come on people!!
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Comcast absolutly S*C*S!!!
ReplyDeleteI got a letter from them three weeks ago telling me that I'd recently changed a password (or something - they had a list of a dozen possible things, all of which I did NOT do but they weren't sure which item on the list). Since I'd not changed any of my personal info in about five years... I called the number on the letter. Comcast hung up on me. I called back. They told me a supervisor would call back in two hours. After five hours I called back and they told me a supervisor would call the next day but they didn't think the letter was really from them (they didn't have any record of sending it to me). I took the letter to a local "service" center the next day on my lunch hour. The person behind the counter said it looked like a real letter they'd send. I called back when I got home that night (the promised supervisor call had not happened). Finally after six hours on the phone with them they said, "Oups we sent a letter to your address for a change made to another person's account. When I wrote Tom Karinshak (VP) to tell him how Comcast failed to live up to their "guarantee" and I'd welcome the chance to discuss the matter with him. He had a "flunky" e-mail me to confirm my social security number but... Not a word in over two weeks.
COMCAST *U*K*!!! (you know the letters behind the stars)