Comcast has been a nightmare since before my services started. First, I signed up online and my appointment kept getting canceled and nobody could tell me why. Finally it was determined that the previous tenant had a past due balance and I had to bring my lease and drivers licence to the local office to receive services. They also refused to honor the bundle I was offered online so at this time I decided to just sign up for internet.
After living a month without TV I decided to add cable. Once again my install appointment was canceled and then rescheduled for two weeks out. I was so mad I opted for a self install kit.
It took four trips to my local Comcast office before I actually had all the pieces of my kit.
My bill comes in October and I am charged $10 to install cable as well as $20 to install phone that I didn't have send $10 to install internet that I already had installed in August. I called and the agent told me with taxes and fees I had a $68 credit coming.
Come December I still hadn't seen the credit so I call again. The agent I spoke with told me not only would my credit be applied but he had an amazing package to offer me to reduce my rates, add phone for free and as a special introductory rate offer me the month of January free.
January comes and I have a bill for $573!!! I call and am told the previous agent actually UPGRADED my package from $89.99 per month to $250 per month!!! There is no such offer as 30 days free but the agent credited my account $150 for the upgraded services that I never requested and told me he could see a $168 credit pending on my account. I informed Comcast I will not pay anything until I have an accurate bill in writing.
In February I start receiving collection calls before I even receive my bill, which was now $543. After an hour on the phone with them, they say the $168 credit I was told I had does not exist and I got my $68 in November. I never saw the $68 credit reflected on my bill.
I am now cancelling all my Comcast services and making a complaint with the BBB. I will be disputing all charges when they take me to collections.
Thank you for listening.
Barbi
Comcast called me last May of 2015 and we talked about bundling. They gave me a price of 160..00 and that included equipment. My bill has never been 160 more like 230. I called many times and contacted Tom K office. I finally calledthe FCC and when I did Comcast sent me a registered letter stating they are cutting off all services in 5 days. Idiots!!
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