Sunday, April 22, 2012

Check out the story Wes Sent me!



Love your website. After searching the net (not really searching)  I came across 100's of pages and posts about the shitty customer service, poor cable and internet service, and price fixing/hidden fees etc...

I am not sure where to start. I run a property management firm with over 80 Comcast accounts, my own personal accounts and a business account to boot. You would think Comcast would treat such a valuable customer better. I have a monthly battle with Comcast over equipment, digital  upgrades, unjustifiable fees, service etc... They have promised me several times for perks and adjusted fees but I have yet to receive any. 3 weeks with no internet for my business because some "tech" disconnected a line. I had to pay for those weeks and they didn't  deliver the free hbo etc...

I moved my personal residence and it took them a week to find it on the computer systems...after several calls and hours of being routed to different people they finally found a spelling mistake in their computer system and got it connected. Again, I had to pay for the week of no service. I've had many service issues for my management firm and when I call to resolve the issue the damn 1-800 number hangs up. It was like for several days, you can imagine a vacation rental that advertises internet with angry tenants that have no internet and I can't even talk to any one.

6 comments:

  1. Hi Wes,
    thanks for the props on the site! I'm trying to be an advocate of the people here, and have a little fun while doing it. My advice is to never call 1800 comcast, that line will lead to you uneducated foreigners who barely speak english. If you want to the premiere comcast customer support number and talk to people that, you know where actually born in this fucking country call 800.666.3458. I'm not promising their customer service still won't suck balls like a badly aimed vacuum cleaner on a bad day, but its better than the generic number. Now in the meantime, people keep sending me your stories!

    ReplyDelete
  2. I apologize for the frustrating experience. I work for Comcast and I would like to help in making sure that your concerns are addressed. Please feel free to contact me, provide your account info, your best contact number and a link to this page as point of reference.

    Thanks in advance,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

    ReplyDelete
  3. I had a lazy service guy say it's the main box but he has a meeting to go to while yelling on the phone. Comes back and says it's the box and he'll send maintenance. I call 4 hours later and they tell me to wait till Friday(3 days) and gives me a pest control analogy with his GED education. And now the next day when I tell them at&t is coming saturday, he says it's my modem. Get the story straight. jeez

    Nick

    ReplyDelete
  4. In fact, We offers many options for technical support. Before you start to use them, you must have your admin Linksys code, which is provided for you when you purchase the device. It is in the direction of the unit. From there, consider your support options.

    Norton Antivirus Tech Support | Mcafee Antivirus Tech Support

    ReplyDelete
  5. Nice Info! You can call to the live tech support team through email, live chat or through a phone call. From installing new antivirus to repairing the damaged hardware all the instruction will be given by the live tech help team and your issues will be fixed in a short period of time.

    Norton Antivirus Support | Mcafee Antivirus Support

    ReplyDelete
  6. Nice Info! The online tech support experts are well-trained and highly professional, they have all the required tools and software to detect and fix the error.

    Tech Support Live | McAfee Antivirus Security Scan

    ReplyDelete