Oh my god, I am having almost the same problem. Basically no access during peak hours (say 7 or 8pm until 11pm) and now my phone is acting up during those hours, too. And the same thing with having to repeat my problem EVERY.SINGLE.TIME. I call. They are an internet company, do they not have electronic files or a company intranet???
I just got the comcast cable-internet-phone package in June, it worked fine until the end of July, now I'm having problems. I think I need to talk to the customer retention department, because I'm having a hard time thinking I should stay with this candy-ass company.
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