Nick's experience wasn't so comcastic!

What’s up? Nick here

So my cable goes out Monday and I call and wait til Tuesday. Guy comes and talks to my wife and he’s yelling at the operator because they scheduled him during a meeting. So he says there’s no connection coming in the house and says he’ll be back after work. He comes back at 2pm and says it’s the main box and he has to call maintenance for them to fix the box. So I call Comcast support and they guarantee it’s fixed by 8pm.

7:30pm rolls around and I call 8 different numbers and get referred to tons of departments and I proceed to tell them “It’s now 7:45 and I was promised internet, so where is it?” And they say they want to schedule someone to come out quickly, so I’m pissed now and I say let me talk to a supervisor because this is tiring and here’s the best part.

I wait 20 minutes for someone to get on the line and lol, he says “We can get someone out on Friday ( Today is Wednesday ).” I say “ You have got to be kidding me, I want someone out tomorrow” and he says, it’s laughable he thinks this is reasoning with me “ It’s like if you ordered a pest control and the next day you find a bug, so you start all over. So let’s get them to come Friday”. So I call at&t and they’re coming Friday, but they want 249 for install and router. Not sure what I’m going to do, but the nerve of the supervisor to think he’s intelligent. I think that analogy made me more angry that calm.

So yeah ComCast sucks, but at&t is worse. Have no clue who now.

Matt moved, Comcast botched it again

Here's the story Matt sent in, he tells it well;

"XFINITY Mover's Edge" my ass‏

For a company with a fucking COPYWRITE on a phrase that implies transferring servicesis easy, Comcast goes above and beyond to ensure ineptitude at every turn.

Like many people, my wife and I moved on the first of this month. Two weeks before, we called Comcast to set up a transfer of services. We also downgraded our services a little; however, the basic package was the same. Since I've been a "loyal" (read: obedient) Comcast for 6 years in the Atlanta area, I know the drill... even though it makes NO sense whatsoever, I've gotten a new account number every time I've moved. Not surprisingly, this happened again, but everything was generally smooth, and our first bill was half as much as we were paying previously.

I have automatic payments set up (note: never again), and when I checked the "Recent Activity" on my credit card statement, I noticed that I was charged the old monthly bill from my old account. I go online to check my old statements (I use EcoBill), and to my surprise, there's NO FUCKING WAY TO ACCESS THEM. So now when I call Comcast and slog through the requisite 45 minutes with someone who has no idea what I'm talking about, I have no data to help counter their bullshit. They literally erased my ability to figure out how much they're screwing me over. The little dude on the phone was talking about

"creating a ticket" so that the "investigation team" can figure out what's going on and and that they'll "give me a call" when they've got everything sorted out... but in the meantime, he wants me to fax over

my credit card statements showing the erroneous charge. Fuck. That. And what's his advice when I say I don't feel like faxing a credit card statement to literally the least ethical company on the planet?

"Oh, well you can go to one of our customer service centers." Sorry guy, I'd rather be punched in the face and balls simultaneously than deal with that hell hole you call a customer service center.

Here's how simple this whole process needs to be:

- Pull up my account

- Change my address (don't change my account number, you ass)

- Hit "delete" on about 5 of my services

- Say thank you and hang up

Done. God, Comcast sucks some huge balls.

-Matt

NBAnopoly

What is an NBAnopoly you ask? That's a good question, I couldn't have come up with a better one myself. Is it David Stern ruling the nba for decades with many questionable calls along the way including looking the other way as the Sonics were moved from Seattle to OKC? No, not in this post. Could it be David Hunter head of the NBPA laundering the association's money in the name of his children? Not today. Maybe its the teams that spend the most money end up with the most success? Not the case for my Lakers (and yes Fuck You OKC, but that's another story). No to all of the above.

NBAnopoly is what I see comcast and NBA league pass as being. You are thinking to yourself "wait a second, aren't they basically the same thing? how could they be a monopoly?". Well I always wondered that too, I always had cable and never NBA league pass so I never understood, until now!

For the past NBA season I got nba league pass for a little under 200 bucks, and I got comcast cable tv with digital hd and extra channels so I could get espn and tnt hd. I could watch all games with NBA league pass, but they were almost entirely in sdef! The hottest games usually where on tnt or espn hd during the week, so basically having NBA league pass in addition to comcast tv meant I could watch the less popular games, or games at all (all in sdef) while tnt or espn wasn't rocking the hot games in hd minus Charles Barkley and the TNT crew. This pissed me off during the season...

Then the playoffs came and I realized that nba league pass is worthless in the playoffs, you still need regular cable to watch a lot if not all of the games (in hd). NBA league pass is basically all the games of the regular season in standard blurry definition, cable is basically only some of the hottest games of the regular season a few times a week in hd. Can't one have both for the regular season? Oh but don't forget local games..

Local games for me, a team a state away are blacked out by NBA league pass for me, cause you know its 300 FUCKING MILES AWAY! Well espn and tnt never show their games cause they aren't one of the hot shit teams at the moment, but comcast will let me watch their games for 20$ extra a month!

So if I want the ability to watch the hot games in hd during the regular season, the rest in sdef on shity NBA league pass, plus the closest local team I need to pay 20$ a month for the local team, nearly 200$ once for the nba league pass and 10$ bucks a month for the hd tv box, plus and extra 10-20 for digital cable prefered plus 30-55 bucks for hd cable (depending on what bullshit offer you end up with from comcast from one given moment in time to the next). So I'm spending upwards of 5 to 8 bills over 6 months of the regular season just to watch all the games, and get some actual half decent quality on the games I want to watch. But what about the playoffs?

In the playoffs, nba league pass is mostly completely worthless, but you will need cable tv to see the games on espn and tnt hd (while to my knowledge they aren't even offered on nba league pass). So another 1.5 months roughly go by of you paying out the asshole and the NBA finals come about. The finals are on ABC for free, so now you cancel your cable as you are furious! Me, check, next. Next I write this fucking post about how its such fucking bullshit that an NBA fan has to buy NBA league pass and have cable tv to watch all the games, especially the playoffs. This is an NBAnopoly man.

I just passed go and got charged 200$, WTF!

I've Determino'd the Germino

Oh Germino;

  

His internet always works. Do you think he's ever called 1-800-Comcast in his life? Has he ever had to call customer support with someone who speaks terrible English and can't help for a damn with his jacked up internet or non working sports package on his tv? They make sure his shit works.

Now you wonder, why does his shit always work? Well you aren't a big shot at comcast are you? By the way your promotional period just ended, so that's 60$ more a month now.

That guy above, he's the senior vice president of customer operations, he must be tired of people getting pissed about their promotional periods expiring wouldn't you think. Why is that? Maybe cause comcast has a monopoly on the cable lines and if they just raised their prices to their non promotional period prices they would alienate their entire customer base who would flee to solutions as slow as even clear wire to save cash. But instead they get you for 6 months on a cheaper deal, knowing if you are like most people, you will just accept that higher price at the time. Then they charge you full price. After this point its harder to get a promotional deal again. So comcast will make you suffer if you ever pay full price. This is their customer model, think about it please, just for a bit. The outspoken man gets the deal and the quiet one gets shafted? Do you know any other big company that does business this way? Cmon? Any? Nope?

Food for thoughts,
-Admin

Happy Mother's Day Comcast, check out your gift! Also read Ken D's personal story!

This is Ken D from Houston.  I am 55, own a business, and pay all legitimate bills on time.  The arrogant idiots at Comcast pushed me too far, as the attached 3+ page, single spaced, complaint letter demonstrates.  They never replied to me, or to the other hand written notes I sent them in my attempt to fix their mistakes.  The letter chronicals a remarkable series of incompetence, surpassed only by their disdain and ambivalence.  At the end of the letter, I told them I would pay only for services I received, and warned them not to annoy me further.  Myopically unable to follow my simple directions, they persistently over charged me.  I short payed the last invoice to what I calculated was the correct amount.  They have now hired a collection agency for a measly $49.  Better yet, those fools are pursuing my ex wife, who moved out 3 years ago and has nothing to do with this dispute.  True to my promise, there is a serious ethical problem at Comcast that I warned would go public, if they annoyed me further.  I think sending a credit agency after my ex qualifies (we are divorced, but remain cordial friends and parents of 2 children) as more than an annoyance.  It is a declaration of war.  So, it's time to go public.  I thank you for setting up this site and hope you find the attached letter worthy of it.

Comcast Moving Fiasco‏, the Story Brandy from Cali sent my way...

Here is Brandy's Story, I'm not surprised, but in pain from having read the troubles that she's had. Is it a bird? Is it a plane? No its Mark Casem shamelessly here to help! Don Don Don!

So, I recently moved and transferred my Comcast services to my new address. Here's my list of grievances with the process:
1. The tech called me two hours before our scheduled appointment and asked if he could come then. He was grouchy because we weren't available to move our appointment to make it more convenient for him.
2. After he set everything up in our bedroom, because apparently he couldn't get the right signal in the living room?, he showed us a paper to confirm our account and phone number. The number was wrong. He laughed and said, "Well, this is your number now."
3. When the tech tested the phone though, our old phone number did work. So, we assumed someone just put the wrong number on the order . .
4. After he left, we tried to access the internet and couldn't. We just got this error message that said "SOS - call Comcast".
5. After 3 calls, 5 transfers and 2 wasted hours of my life, someone figured out how to make it work.
6. A few days later the phone stopped working. We couldn't call out and when we dialed our number we got the number is no longer in service message.
7. I contacted customer support via chat to inquire . . . Surprise! When I logged into my account, my bill had a weird line item: Balance Transferred To: XXXXXXXXXX (some acct # I had never seen).
8. After a 40 minute chat, the customer service person discovered that I was given a new account number and phone number . . . Obviously! But, it still took "Tessie" ages to figure this out.
9. There was still no explanation as to why the phone wasn't working. But, Tessie said she filed the order to have our number switched back to the original one.
10. And, then she offered to transfer my old login info to my new account, as if that was going to make up for this ridiculousness.
11. We closed the chat with Tessie's apologies, and my mini tirade about poor business practices and subpar service, and I still don't have a working house phone . . . I wonder how many times I'm going to have to call or chat to get it working again. I'd go without, but cell reception in the East Bay is unbelievably spotty no matter your carrier.

The Heavens have spoken...

And they have spoken directly to you comcast!!!

Read the story that Chris M sent my way

Hi,
After checking out your website I had to tell you about my ongoing problem with Comcast.  For the past two days I have been trying to get a cablecard in my TiVo box properly activated.  There are some channels that say I am not authorized to view them even though they worked perfectly fine with my HD DVR from Comcast.  After speaking and live chatting with at least 15 different people the issue is still not resolved.  I keep getting different stories on what the issue is from there is something that needs to be changed on my account to numerous refresh signals that don't ever work to the most asinine question ever "Are you sure you installed it properly?" ( No, actually it is not installed properly that's why all my other channels work but just the handful decided I did something wrong and revolted)  On top of all that they want $30 to send a technician to my place to see if he can correct the problem.  When I explain to them I should not have to pay since it is an issue on their end not properly activating my cablecard since evrything was fine minutes before I hooked up my TiVo, they got nasty and starting yelling at me.  If it wasn't for the fact I can't get DIRECTV where I live Comcast would have lost a customer today.  I'm glad I had an outlet to vent.  Thank You COMCASTSUCKSBALL!

DOWN WITH COMCAST!!

Sincerely,

Chris M.

Check out the story Wes Sent me!

Love your website. After searching the net (not really searching)  I came across 100's of pages and posts about the shitty customer service, poor cable and internet service, and price fixing/hidden fees etc...

I am not sure where to start. I run a property management firm with over 80 Comcast accounts, my own personal accounts and a business account to boot. You would think Comcast would treat such a valuable customer better. I have a monthly battle with Comcast over equipment, digital  upgrades, unjustifiable fees, service etc... They have promised me several times for perks and adjusted fees but I have yet to receive any. 3 weeks with no internet for my business because some "tech" disconnected a line. I had to pay for those weeks and they didn't  deliver the free hbo etc...

I moved my personal residence and it took them a week to find it on the computer systems...after several calls and hours of being routed to different people they finally found a spelling mistake in their computer system and got it connected. Again, I had to pay for the week of no service. I've had many service issues for my management firm and when I call to resolve the issue the damn 1-800 number hangs up. It was like for several days, you can imagine a vacation rental that advertises internet with angry tenants that have no internet and I can't even talk to any one.

Here is the story Jamie sent me...

Comcast Sucks Balls. Really. Big fat sweaty bull balls.‏

We live in an apartment where the Home Owner's Association has a contract with Comcast. We never used the HOA provided, and instead signed up for our own Comcast contract, as the only other provider here is AT&T, and we all know how good they are . . .

So in January of this year, the HOA cancelled their contract with Comcast. Comcast proceeded to make a very large error, which is expected of a company run by monkeys and hyenas. They made the mistake of cancelling our contract as well. After a few days of wondering why we had no internet or television, we finally called the Comcrap Customer Headache Service. They told us the HOA cancelled our contract, so we told them we were not part of the HOA contract. They politely, but in a somewhat confusing way, that they will fix it, and we will have our Comcrapola service back within a half hour. 

Here is where Comcast scores their single point, we got the service back in about 10 minutes. But when we got our bill, we had 4 "Change of Service" and cancellation charges, with two of them being refunded. So our bill was drastically high, despite us having anything to do with the HOA contract and anything else getting cancelled. Tried calling, after several operators that barely understand English, even though you could tell they were Americans, I gave up on contacting them. We had no choice but to fork over the money to this company that makes Bernie Madoff look like a saint.

So the next month comes, and our bill is $50 more than we should be paying. Finally, and this came as a surprise and even a bit of relief, I got hold of a literate customer service rep. Explained the situation, and asked why the bill is so much. They politely told me that when we cancelled our contract, and then reinstated it, it voided our promotion price, and we must pay the normal, Day to Day price. The politeness ended after I reinformed them that we never in fact cancelled, and they made the mistake. After a few minutes of a sermon from the no-longer-polite customer service rep, I proceeded to use a very bad word, for only the second time this year, and ask her if she knew when FIOS is coming to the area, and hung up. Ended up paying the bill today.

So on to next month, and another phone call to the Comcast Hyenas when the bill comes in.

Email me your stories!

Greetings! To all my fellow comcast hating friends, please email me your stories! If they are good, they will get posted on this blog!

comcastsucksballs@live.com

Send them over!

I pushed a van by the river, by a little tent. Oh and just like the river, I've been running ever since!

This picture paints a thousand words, those words are represented so purely by Sam Cooke. Don't get the reference with the title, then listen to some soul music motherfucker. What you've never heard of bit-torrent, lol, thats right Mark Cassem of Comcast Customer Service. But anyways, I've missed being on this site and giving more people the satisfaction and emotional gratification that they aren't the only ones feeling "it". Maybe you have followed this site in the past, and I thank you for it, and I won't keep you waiting so long for the next post this time I promise. Or its possible you are brand new here, in that case, you are wondering what "it" is.

If you take the blue pill, you might have a painful erection for 4 hours. If you take the red pill, well fuck it, just read more. So "its" the feeling after coming home after a hard days work, opening up that comcast bill and seeing that it doubled since the last time you payed it. That your 6 month promotional period where you got to wear an imaginary chastity belt that protected you from comcast's financial anal rape has dissolved like a love letter in a monopolistic septic tank. The sweet melody of the once beautiful words that once used to the grace the paper like wiping your ass with an angel's silk blouse have now dissolved amist the logs and dumps of days passed.

My comcast bill doubled this past week, and its pretty sickening. You think that's the only issue, I just found out that the comcast "blast" internet (their fastest shit they have) is faster than the modem I rented from them previously, and the one I purchased and replaced it with. Couldn't they let me know I'm not getting what I payed for when I was at least using their rented modem that I paid for every single damn month? I'm pretty tech savy and admit to my ignorance, but how many comcast users are screwed on this fact right now? Imagine 10 bucks extra charges for blast internet going to millions of comcast users that are renting their piece of shit  2.0 modems and don't even realize they aren't getting the speed they pay for? That's a lot of money now isn't it? Why would they want to tell you this, well its all about the dollars not the customer? Look up your modem and your service, 2.0 modems can't do greater than 20mbs. The chances are you are getting screwed too, makes my rage hotter than a freshly fucked fox in a forest fire.

Comcast, you can't stop this blog, I just shat in your intertubes.

Hey Comcast, I just want to apologize for slamming you so much in this blog, I hope we can make up and be friends now =)

September 6th, its been awhile

It's been awhile since I've posted something, I haven't meant to keep people waiting, so here is my latest story. Everyone knows that comcast has 6 month promotional periods, after which you are expected to pay full price. So this past month my comcast bill has gone to a buck and change to 150$, oh that's expected with comcast. You know what we call this, premeditated anal rape.

Sign up for comcast, they'll give you 6 months for X amount! What a deal! But you know what happens after the first day of the 7th month? Its premeditated financial rape, comcast was aiming for your butt since you signed up.

How do you defend against the comcast anal rape banana of financial monopolies? You complain. You tell them that your internet has only been half as fast as they promised (for me thats the truth), that their tv pricing is F'd (another truth), and that they suck balls (check). Then they start to be reasonable.

I told my story to a comcast employee in north seattle and he told me to complain so I could get my bill lowered, he said he used to do that before he was a comcast customer. I told him thanks for solidifying the truth I already knew.

Another day, another story. Comcast sucks balls.

my comcast modem died, fuckers

So the past month or so my internet has been so slow I have been dreaming of the good old days of 56k modems and aol. Its been a big ol bunch of horse cock, so comcast gives me a new modem that actually works, actually I had to drive there to get a replacement so they wouldn't charge me to come bring me a replacement for the faulty piece of shit they gave me in the first place. So after getting home and installing my new modem I find that it won't connect, I end up having to be on the phone with a comcast technician for over an hour before he was able to get rid of the "security locks" placed on the modem. Nice of the people at the comcast store to not tell me anything about this "lock" or even to possibly remove it before handing me the new modem, thats pretty shitty on their part. How stupid is that.

Basically my internet has not worked for a whole month and I get nothing in return for it. Thanks comcast you dirt bag bastards.

Xfinity is a dirty piece of shit!

Xfinity sounds like a xxx porn streaming service brought to you by comcast, the company that accidentally broadcast porn to thousands of people during the superbowl. What a crappy product name, what a shity company, what a mockery.

Magic 8 ball don't lie

Ball don't lie.

Fuck YOU comcast, Fuck YOU!!!

So for the past week at my condo my internet has been slow as dick in molasses in the winter time (yeah I know that makes no sense). When I go to call comcast to complain, they instantly spit some prerecorded bullshit about there being an outage in my area? Wait a second, I just called from my cell phone that has a different area code than where my house is, how can they instantly make a deterministic confirmation of which "area" I live in (do all of comcast's "area's" have outages?). What a cop out, its like starting off a conversation with "I'm so sorry". So I had the bastards restart my modem and sure enough its still 56k modem-ish. How the fuck am I supposed to stream porn with a connection that takes 20 seconds to check my email. Fucking blasphemy.

Comcast fuck you, and fuck all the politicians who have assisted you in being such an ass raping monopoly. I know I have pretty much no other options for internet because you and the government are fuck buddies, I feel like a woman in a 1920's marriage who gets beaten and mistreated and shat on, but can't get a divorce cause she can't find work as a woman! Fuck this shit.

Fuck YOU comcast, Fuck YOU!!!

ComCast is the most unprofessional, incompetent, unfriendly goddamn company I have ever dealt with

Link To Original Story Here

Background: Two weeks ago, I scheduled an installation date for internet service only (no cable or phone service whatsoever). The appointment time came and went, and no one showed up. When I called, I was informed that, despite the physical printed confirmation of the appointment, no appointment was ever scheduled. If I would like, however, they'd be more than happy to schedule a second install 8 days later.

Today is that 8th day. Installation tech calls to say he can actually come earlier than the scheduled 3:00 appointment. I say fine. He shows up, sniffs around, claims he can't do anything because there's a "cancel" (his words, not mine) on my account. I proceed to call Comcast, where I am shuffled between four different departments, none of which has apparently ever heard of me. No one, of course, seems to be able to determine the actual problem.

I end up being told, three frustrating phone calls later, that no credit check was run (oops on the part of an idiot employee), so no install could be completed. Furthermore, the package that I had originally purchased is no longer available. Thus, I can reschedule an installation (for a pricier package) for later this week.

I'm having to restrain myself from telling this "customer service representative" to go throw herself off a fucking bridge.

Is it just me, or is this experience with this a universal experience with these idiots?

Here is Furious Crawdad's recent comcast horror story

Here is Furious Crawdad's recent comcast horror story;

So I recently moved into my first house and found out that AT&T DSL wasn't going to work. Turns out I was now too far away from their node to get reliable service. So the only other route I can go is Comcast. It seemed like a good idea at the time. I mean, it should be a much faster internet connection and I will get cable on top of it!

So, the install day rolls around and the tech shows up. Except he doesn't know what to do. I have to *tell him* what I ordered. So I show him where to install the cable and high speed internet and while he has no problem getting the cable going, he clearly knows *nothing* about hooking up the cable modem. He has to call up another guy who walks him through it, and basically ends up plugging in the modem and bringing up a browser window with a webpage that looks like the Tech is supposed to fill out. He tells me to go through all the steps and it should be fine. Then he leaves.

So I follow the pages, and fill in my information. It's all going fine until one page comes back with a error message about a problem submiting some XML. The website seems slow and the time between pressing "submit" and getting the next page is literally like 2 to 3 minutes. Anyways, I try going back and resubmitting the page and I get the same error.

Restarting the modem/computer doesn't change much. I still get the same page that wants me to agree to some terms, and when I click on "accept", I get the same error. (Failed to retrieve account details) Ugh.

So I call 1-800-COMCAST as the page suggests, and they proceed to spend 2.5 hours testing my modem/restarting my computer. Finally, they tell me that some other group needs to fix it and to wait 3 days. Great.

So I wait 3 days and call back. Nothing has been fixed! In fact, the trouble ticket was NEVER SUBMITTED! They tell me NOW they are going to submit the ticket and to wait another THREE DAYS. What to do bet I'll call back and it still won't work?

So here I am, completely helpless. There's no guarantee that it will be fixed. They can just keep stringing me along as much as they want and there's nothing I can do about it. No one will take responsibility. No one can let me talk to anyone who knows what the actual solution is or who can give me a real timeframe in which it will be fixed.

How in the world can a company be so screwed up and still continue to exist?

Account #8770350420573669

Here is another comcast horror story folks!!!

Here is the personal story of Adam "Monkey Business" L, you can find his original story at the following link on yelp.com -

Here's my Comcast horror story.

The last time I cancelled service with Comcast, I had a cable modem and DVR. I was moving to another state that had Comcast, so I called and asked if I could return the equipment after my move? They said sure and gave me an address to mail it to. I moved, and returned the equipment to the local Comcast office, and made sure to tell them where to send it, and got a receipt.

I got a phone call about a month later, asking me why I hadn't returned my equipment. I dug out the receipt, gave her the number, and told her I had returned it. She said fine, and I went about my business.

A few weeks later, I get a bill for the cost of the cable modem and DVR. I call, explain that I had returned it, gave them the receipt number, and informed them that I did not have these items in my possession and would not be paying the bill. Customer service "promised" to look in to it, and that I didn't have to worry about anything.

A few weeks after that, I got a letter from a Collections agency, stating that Comcast had turned my name over because I had failed to return equipment. I called the collection agency, informed them that they were misinformed, and that I would not be paying them anything. I called Comcast, bitched out the Customer Service representative, demanded to speak to a supervisor, and demanded that this issue be settled.

Over the next several weeks, I got increasingly threatening phone calls from the collections agency, which disrupted my business and social lives, to the point where I was no longer taking phone calls from anyone whose number I didn't recognize. As I was interviewing at the time, this made things a little difficult.

I finally lost it one day after I got an especially nasty phone call. I drove down to my local Comcast office, demanded to speak to a supervisor, and ended up on a conference call with him, the supervisor in Chicago, and the supervisor at the Collections agency.

As I was no longer a Comcast customer, there wasn't anything they could do to compensate me. However, I did receive a very nice letter of apology from the director of customer service in the Midwest.

comcast is looking for a government funded bailout!

Comcast, the blood sucking monopoly is currently trying to get a bailout from the government while charging people an arm and a leg for their services that is such a monopoly most people don't even have the choice to use a competitors services!

What a bunch of horse cock!

Its bad enough GM gets our money and is soon to go bankrupt due to the fact they build piece of shit cars nobody wants to buy, but the cable company ass raping most of its customers wants a bailout too, screw that noise.