Tuesday, August 7, 2012

AI says comcast not so fly!

So I moved to the philly area in August 2011.  Signed up with some double play bundle at 69.99/month for first 6 months including HBO (thought it was supposed to be a year for the 69.99 rate and free HBO for 6 months).

6 months later I find that my rate went up to 79.99/month.  I chatted with a rep and they told me that my 69.99/month "promotional" period was for 6 months.  So I thought to myself that maybe it was my mistake and overlooked something earlier, ok, it happens, whatever.  Another 6 months later, August 2012, I find that my rate had gone up again, this time to 94.99, WTF!  I chatted with another rep and he asked me if I was aware that I was on a "promotional" thing and to verify that by looking at my statements which indeed did say "promotional"  How the hell can you call it a promo if the rate keeps going up every six months.  He gave me some copy and paste answer along the lines of, "well comcast offers discounts to entice customers...blah, blah, blah...something about providing great value".

 Really, you call that giving me a discount, and that's how comcast "entices" customers, how the hell do you entice customers by raising their rates, oh yea it's a discount.  I then asked him what my "promotional" rate would be in another 6 months and he told me it would be 109.99.  Seriously, this is how we do business these days.  I was already going to cancel my cable services with them and just keep the internet, now I am looking for alternatives in the area.

Monday, August 6, 2012

Yo Comcast, William just wants some service!

My wife and I have been trying to get service for over a month and a half. We have called the new customer number where the reps stated that our house was unserviceable. I talked to two different reps who said they would put in a case to look into it. Never heard back. My wife called twice and got the same response. She finally got the local number and went down to that office last Tuesday (talked with Beulah). Turns out the house, which is 6 years old, never had service. So she got a setup time for today (Tuesday) to get the service installed between 1 and 3. On Friday she got an email stating she needed to call the installation office which she did. She talked with Mary who again confirmed the install for today.

Today between 1 and 3, no one shows up. She called Comcast and talked with Stephanie who said we were supposed to do a self install. After explaining that we did not have cable running from the box in our lawn to our house, she passed us on to J. R. Turney (regional sales supervisor). My wife went through the whole story again and he apologized for the problem. He said he would take care of it and to call him back in an hour if she did not hear from him. So an hour later she calls and leaves a message. It is now 2.5 hours later and nothing.

She did get a call back today from one of the other reps she spoke to 3 weeks ago (Tanisha) who said our house was now serviceable. She also said that our install is set for July 15 (which is a Sunday?).

I work in the electric utility business and I would get fired for this type of performance. Frankly, the only reason we are going to Comcast is because our AT&T service is pitiful. It is extremely sad and disappointing that a person has to through all of this hassle just to become a customer.