Philippines comcast customer service - James has had Enough

So, now I have cooled down a bit! called Comcast at 1:00 pm, lady in the Philapine's asked for phone number and last four of SS# and the problem after about 15 mins she could not help me, lady 2 asked phone number and last four of SS#, THIS HAPPENED 5 TIMES SO AT 2:30 I had had enough and hung up on them. I went to the Comcast office it was packed I saw they were on number 37 I took my number F--ck 62 so I waited for over an hour. The guy also could not help me and told me to call Tech Services I told him I am not calling the Philapines AGAIN!!! and asked him for the Tech services in Lynwood he gave the number to me Yay!!. Came home and called the number and guess what I was back in the Philapine's AGAIN I just hung up, so that is how I spent a wasted afternoon

ComCast is the most unprofessional, incompetent, unfriendly goddamn company I have ever dealt with

Link To Original Story Here

Background: Two weeks ago, I scheduled an installation date for internet service only (no cable or phone service whatsoever). The appointment time came and went, and no one showed up. When I called, I was informed that, despite the physical printed confirmation of the appointment, no appointment was ever scheduled. If I would like, however, they'd be more than happy to schedule a second install 8 days later.

Today is that 8th day. Installation tech calls to say he can actually come earlier than the scheduled 3:00 appointment. I say fine. He shows up, sniffs around, claims he can't do anything because there's a "cancel" (his words, not mine) on my account. I proceed to call Comcast, where I am shuffled between four different departments, none of which has apparently ever heard of me. No one, of course, seems to be able to determine the actual problem.

I end up being told, three frustrating phone calls later, that no credit check was run (oops on the part of an idiot employee), so no install could be completed. Furthermore, the package that I had originally purchased is no longer available. Thus, I can reschedule an installation (for a pricier package) for later this week.

I'm having to restrain myself from telling this "customer service representative" to go throw herself off a fucking bridge.

Is it just me, or is this experience with this a universal experience with these idiots?