Love your website. After searching the net (not really searching) I came across 100's of pages and posts about the shitty customer service, poor cable and internet service, and price fixing/hidden fees etc...
I am not sure where to start. I run a property management firm with over 80 Comcast accounts, my own personal accounts and a business account to boot. You would think Comcast would treat such a valuable customer better. I have a monthly battle with Comcast over equipment, digital upgrades, unjustifiable fees, service etc... They have promised me several times for perks and adjusted fees but I have yet to receive any. 3 weeks with no internet for my business because some "tech" disconnected a line. I had to pay for those weeks and they didn't deliver the free hbo etc...
I moved my personal residence and it took them a week to find it on the computer systems...after several calls and hours of being routed to different people they finally found a spelling mistake in their computer system and got it connected. Again, I had to pay for the week of no service. I've had many service issues for my management firm and when I call to resolve the issue the damn 1-800 number hangs up. It was like for several days, you can imagine a vacation rental that advertises internet with angry tenants that have no internet and I can't even talk to any one.
Hi Wes,
ReplyDeletethanks for the props on the site! I'm trying to be an advocate of the people here, and have a little fun while doing it. My advice is to never call 1800 comcast, that line will lead to you uneducated foreigners who barely speak english. If you want to the premiere comcast customer support number and talk to people that, you know where actually born in this fucking country call 800.666.3458. I'm not promising their customer service still won't suck balls like a badly aimed vacuum cleaner on a bad day, but its better than the generic number. Now in the meantime, people keep sending me your stories!
I apologize for the frustrating experience. I work for Comcast and I would like to help in making sure that your concerns are addressed. Please feel free to contact me, provide your account info, your best contact number and a link to this page as point of reference.
ReplyDeleteThanks in advance,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
I had a lazy service guy say it's the main box but he has a meeting to go to while yelling on the phone. Comes back and says it's the box and he'll send maintenance. I call 4 hours later and they tell me to wait till Friday(3 days) and gives me a pest control analogy with his GED education. And now the next day when I tell them at&t is coming saturday, he says it's my modem. Get the story straight. jeez
ReplyDeleteNick
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