Wednesday, May 9, 2012

Comcast Moving Fiasco‏, the Story Brandy from Cali sent my way...

Here is Brandy's Story, I'm not surprised, but in pain from having read the troubles that she's had. Is it a bird? Is it a plane? No its Mark Casem shamelessly here to help! Don Don Don!

So, I recently moved and transferred my Comcast services to my new address. Here's my list of grievances with the process:
1. The tech called me two hours before our scheduled appointment and asked if he could come then. He was grouchy because we weren't available to move our appointment to make it more convenient for him.
2. After he set everything up in our bedroom, because apparently he couldn't get the right signal in the living room?, he showed us a paper to confirm our account and phone number. The number was wrong. He laughed and said, "Well, this is your number now."
3. When the tech tested the phone though, our old phone number did work. So, we assumed someone just put the wrong number on the order . .
4. After he left, we tried to access the internet and couldn't. We just got this error message that said "SOS - call Comcast".
5. After 3 calls, 5 transfers and 2 wasted hours of my life, someone figured out how to make it work.
6. A few days later the phone stopped working. We couldn't call out and when we dialed our number we got the number is no longer in service message.
7. I contacted customer support via chat to inquire . . . Surprise! When I logged into my account, my bill had a weird line item: Balance Transferred To: XXXXXXXXXX (some acct # I had never seen).
8. After a 40 minute chat, the customer service person discovered that I was given a new account number and phone number . . . Obviously! But, it still took "Tessie" ages to figure this out.
9. There was still no explanation as to why the phone wasn't working. But, Tessie said she filed the order to have our number switched back to the original one.
10. And, then she offered to transfer my old login info to my new account, as if that was going to make up for this ridiculousness.
11. We closed the chat with Tessie's apologies, and my mini tirade about poor business practices and subpar service, and I still don't have a working house phone . . . I wonder how many times I'm going to have to call or chat to get it working again. I'd go without, but cell reception in the East Bay is unbelievably spotty no matter your carrier.

1 comment:

  1. I just happened to read this and think its crazy what you had to go through! There is a much better alternative for you out there and I believe I can help you!