Here's Byron's story from Salt Lake City

I have a new found appreciation for Direct TV after spending the last week trying to augment Direct TV with Comcast Internet.

First off the late installers on July 3rd decide after spending 5 minutes at my house that it was not convenient for them to run one line from the box to my wall so they simply took off when I was not looking and left.

The second appointment on July 5th didn’t call or show at all. Incredible! Then trying to figure out how to cancel is also a joke. The customer reps either are from India or Alabama which is basically the same level of capabaility.

I feel like I am stepping out of a minefield early with all limbs attached while I can. What a JOKE of a company. Byron in Salt Lake City.

Here is another comcast horror story folks!!!

Here is the personal story of Adam "Monkey Business" L, you can find his original story at the following link on yelp.com -

Here's my Comcast horror story.

The last time I cancelled service with Comcast, I had a cable modem and DVR. I was moving to another state that had Comcast, so I called and asked if I could return the equipment after my move? They said sure and gave me an address to mail it to. I moved, and returned the equipment to the local Comcast office, and made sure to tell them where to send it, and got a receipt.

I got a phone call about a month later, asking me why I hadn't returned my equipment. I dug out the receipt, gave her the number, and told her I had returned it. She said fine, and I went about my business.

A few weeks later, I get a bill for the cost of the cable modem and DVR. I call, explain that I had returned it, gave them the receipt number, and informed them that I did not have these items in my possession and would not be paying the bill. Customer service "promised" to look in to it, and that I didn't have to worry about anything.

A few weeks after that, I got a letter from a Collections agency, stating that Comcast had turned my name over because I had failed to return equipment. I called the collection agency, informed them that they were misinformed, and that I would not be paying them anything. I called Comcast, bitched out the Customer Service representative, demanded to speak to a supervisor, and demanded that this issue be settled.

Over the next several weeks, I got increasingly threatening phone calls from the collections agency, which disrupted my business and social lives, to the point where I was no longer taking phone calls from anyone whose number I didn't recognize. As I was interviewing at the time, this made things a little difficult.

I finally lost it one day after I got an especially nasty phone call. I drove down to my local Comcast office, demanded to speak to a supervisor, and ended up on a conference call with him, the supervisor in Chicago, and the supervisor at the Collections agency.

As I was no longer a Comcast customer, there wasn't anything they could do to compensate me. However, I did receive a very nice letter of apology from the director of customer service in the Midwest.