Monday, May 11, 2009

Here is Furious Crawdad's recent comcast horror story

Here is Furious Crawdad's recent comcast horror story;

So I recently moved into my first house and found out that AT&T DSL wasn't going to work. Turns out I was now too far away from their node to get reliable service. So the only other route I can go is Comcast. It seemed like a good idea at the time. I mean, it should be a much faster internet connection and I will get cable on top of it!

So, the install day rolls around and the tech shows up. Except he doesn't know what to do. I have to *tell him* what I ordered. So I show him where to install the cable and high speed internet and while he has no problem getting the cable going, he clearly knows *nothing* about hooking up the cable modem. He has to call up another guy who walks him through it, and basically ends up plugging in the modem and bringing up a browser window with a webpage that looks like the Tech is supposed to fill out. He tells me to go through all the steps and it should be fine. Then he leaves.

So I follow the pages, and fill in my information. It's all going fine until one page comes back with a error message about a problem submiting some XML. The website seems slow and the time between pressing "submit" and getting the next page is literally like 2 to 3 minutes. Anyways, I try going back and resubmitting the page and I get the same error.

Restarting the modem/computer doesn't change much. I still get the same page that wants me to agree to some terms, and when I click on "accept", I get the same error. (Failed to retrieve account details) Ugh.

So I call 1-800-COMCAST as the page suggests, and they proceed to spend 2.5 hours testing my modem/restarting my computer. Finally, they tell me that some other group needs to fix it and to wait 3 days. Great.

So I wait 3 days and call back. Nothing has been fixed! In fact, the trouble ticket was NEVER SUBMITTED! They tell me NOW they are going to submit the ticket and to wait another THREE DAYS. What to do bet I'll call back and it still won't work?

So here I am, completely helpless. There's no guarantee that it will be fixed. They can just keep stringing me along as much as they want and there's nothing I can do about it. No one will take responsibility. No one can let me talk to anyone who knows what the actual solution is or who can give me a real timeframe in which it will be fixed.

How in the world can a company be so screwed up and still continue to exist?

Account #8770350420573669


  1. I apologize for the frustrating experience we created for you. I have notified my contacts regarding your experience to make sure that the problem is corrected ASAP. Someone from our regional office will contact you and update you with the developments on this case.

    Mark Casem
    Comcast Corp.
    National Customer Operations

  2. I just wanted to point out that this issue happened like a year ago and although it was frustrating at the time, it did get resolved by Christina Morgan soon after I posted the original story. I don't know why this was reposted here, because it makes it look like a recent problem, when in reality it's been long fixed. Also, I haven't had any serious issues since, and have been quite happy with my Comcast service.

  3. Its so nice how comcast cares, comcast cares to have a monopoly on high speed internet, comcast cares to have shitty customer service that is embarrassing to even witness, comcast cares to accidentally broadcast porn during the super bowl where children can see it, comcast cares to jack up their prices after 6 fucking months of having an almost respectable cost of product, and finally comcast cares so much that they have to post on blogs and other forms of social media to try to convince you they don't suck balls! Well I named this site comcast sucks balls for a reason, so shove that up your fucking asses comcast cares1.