Comcast should be Burning again! Minnesota Attorney General Files Lawsuit Against Comcast

ST. PAUL, Minn. (AP) - Minnesota's attorney general is suing Comcast/Xfinity, alleging the company has overcharged thousands of consumers for cable TV packages, charged them for unordered equipment and services, and failed to deliver on promised Visa gift cards.

Attorney General Lori Swanson says the lawsuit follows more than two years of investigation.

The lawsuit, filed in Hennepin County District Court in Minneapolis on Friday, alleges consumer fraud and deceptive trade practices. It seeks a court order to stop Comcast's allegedly deceptive business practices, and for unspecified amounts of restitution, civil penalties and legal fees.

Swanson says a trial is underway in a similar lawsuit in Washington state, and that Comcast recently agreed to settle a similar case in Massachusetts.

Comcast spokeswoman Jill Hornbacher says the facts don't support the allegations from Attorney General Swanson. She says Comcast fully discloses all charges, fees and promotional requirements.

The spokeswoman says Comcast would "like nothing more than to work collaboratively" with the attorney general's office to address the complaints it has raised. But she says Swanson's office has "largely ignored" the company's efforts to do so.

Original story from Wdio.com

Here is the story Jamie sent me...

Comcast Sucks Balls. Really. Big fat sweaty bull balls.‏

We live in an apartment where the Home Owner's Association has a contract with Comcast. We never used the HOA provided, and instead signed up for our own Comcast contract, as the only other provider here is AT&T, and we all know how good they are . . .

So in January of this year, the HOA cancelled their contract with Comcast. Comcast proceeded to make a very large error, which is expected of a company run by monkeys and hyenas. They made the mistake of cancelling our contract as well. After a few days of wondering why we had no internet or television, we finally called the Comcrap Customer Headache Service. They told us the HOA cancelled our contract, so we told them we were not part of the HOA contract. They politely, but in a somewhat confusing way, that they will fix it, and we will have our Comcrapola service back within a half hour. 

Here is where Comcast scores their single point, we got the service back in about 10 minutes. But when we got our bill, we had 4 "Change of Service" and cancellation charges, with two of them being refunded. So our bill was drastically high, despite us having anything to do with the HOA contract and anything else getting cancelled. Tried calling, after several operators that barely understand English, even though you could tell they were Americans, I gave up on contacting them. We had no choice but to fork over the money to this company that makes Bernie Madoff look like a saint.

So the next month comes, and our bill is $50 more than we should be paying. Finally, and this came as a surprise and even a bit of relief, I got hold of a literate customer service rep. Explained the situation, and asked why the bill is so much. They politely told me that when we cancelled our contract, and then reinstated it, it voided our promotion price, and we must pay the normal, Day to Day price. The politeness ended after I reinformed them that we never in fact cancelled, and they made the mistake. After a few minutes of a sermon from the no-longer-polite customer service rep, I proceeded to use a very bad word, for only the second time this year, and ask her if she knew when FIOS is coming to the area, and hung up. Ended up paying the bill today.

So on to next month, and another phone call to the Comcast Hyenas when the bill comes in.

Email me your stories!

Greetings! To all my fellow comcast hating friends, please email me your stories! If they are good, they will get posted on this blog!

comcastsucksballs@live.com

Send them over!

Magic 8 ball don't lie

Ball don't lie.

Here is Furious Crawdad's recent comcast horror story

Here is Furious Crawdad's recent comcast horror story;

So I recently moved into my first house and found out that AT&T DSL wasn't going to work. Turns out I was now too far away from their node to get reliable service. So the only other route I can go is Comcast. It seemed like a good idea at the time. I mean, it should be a much faster internet connection and I will get cable on top of it!

So, the install day rolls around and the tech shows up. Except he doesn't know what to do. I have to *tell him* what I ordered. So I show him where to install the cable and high speed internet and while he has no problem getting the cable going, he clearly knows *nothing* about hooking up the cable modem. He has to call up another guy who walks him through it, and basically ends up plugging in the modem and bringing up a browser window with a webpage that looks like the Tech is supposed to fill out. He tells me to go through all the steps and it should be fine. Then he leaves.

So I follow the pages, and fill in my information. It's all going fine until one page comes back with a error message about a problem submiting some XML. The website seems slow and the time between pressing "submit" and getting the next page is literally like 2 to 3 minutes. Anyways, I try going back and resubmitting the page and I get the same error.

Restarting the modem/computer doesn't change much. I still get the same page that wants me to agree to some terms, and when I click on "accept", I get the same error. (Failed to retrieve account details) Ugh.

So I call 1-800-COMCAST as the page suggests, and they proceed to spend 2.5 hours testing my modem/restarting my computer. Finally, they tell me that some other group needs to fix it and to wait 3 days. Great.

So I wait 3 days and call back. Nothing has been fixed! In fact, the trouble ticket was NEVER SUBMITTED! They tell me NOW they are going to submit the ticket and to wait another THREE DAYS. What to do bet I'll call back and it still won't work?

So here I am, completely helpless. There's no guarantee that it will be fixed. They can just keep stringing me along as much as they want and there's nothing I can do about it. No one will take responsibility. No one can let me talk to anyone who knows what the actual solution is or who can give me a real timeframe in which it will be fixed.

How in the world can a company be so screwed up and still continue to exist?

Account #8770350420573669

comcast is looking for a government funded bailout!

Comcast, the blood sucking monopoly is currently trying to get a bailout from the government while charging people an arm and a leg for their services that is such a monopoly most people don't even have the choice to use a competitors services!

What a bunch of horse cock!

Its bad enough GM gets our money and is soon to go bankrupt due to the fact they build piece of shit cars nobody wants to buy, but the cable company ass raping most of its customers wants a bailout too, screw that noise.

It turns out that comcast compromises 8,000 users passwords and usernames, accidentally making them public, oopsy doodle!!!

This is a great story brought to you courtesy of dailytech.com, the link can be found here - comcast oopsy doodles 8,000 of its customers

Here's the story;

Comcast must now contact thousands of subscribers who've had their e-mail addresses and passwords openly available on the internet

Comcast has been forced to freeze the e-mail accounts of 8,000 Comcast subscribers after a list of usernames and passwords were distributed through document sharing website Scribd, the company confirmed.

Scribd removed the list at the request of Brad Stone from the New York Times, who was informed about the list by a reader who found his e-mail address among the thousands left exposed. Kevin Andreyo, a Reading, PA resident, searched for himself on Pipl before finding his information -- then contacted the F.B.I., Comcast, and several journalists before the information was removed.

"That isn't just my password for Comcast, it's my password for everything that is not tied to my credit card," Andreyo said during a recent interview. "It's one thing to publish a credit card number, but to hand over user IDs and passwords for accounts is another. Someone could just go in and pull up all your archived messages, and then they have everything about you."

Prior to being removed, it was reportedly viewed more than 345 times and was downloaded as many as 27 times.

It's possible that people on the list responded to a phishing scam and Comcast may not be directly to blame for this incident. Furthermore, Comcast said the list was a duplicate so only around 4,000 people had their e-mail addresses compromised -- but that information hasn't been independently confirmed.

"We have no reason to believe this came from Comcast," Comcast spokeswoman Jennifer Khoury told the New York Times. "It looks like a phishing or related type of scheme."

It seems an Anonymous writer from boosh magazine has some choice words about comcast!

Here is a letter from an anonymous writer from boosh magazine, you can check out the link at;

http://www.booshmagazine.com/articles/cat/21/item/556


Dear Comcast,

I’d like to start off by telling you how much I hate you. I don’t mean that in a way where I’m just mad right now so I am saying something that I don’t really feel. Truly, surely and undoubtedly, I wish your existence a slow and painful death followed by an afterlife bursting with sorrow, shame and extreme embarrassment. You suck sweaty balls.

You may be taken aback by an introductory paragraph as strong as the one above. If so, then get ready baby, because we haven’t even scratched the surface.

For the past three months I have had a major league bone to pick with you and your Sally-ass corporate policy concerning business accounts. I’ve had it with you, and now we're going to throw down. You and your unresponsive and unaccountable army of “customer service” representatives have pushed me to the limits of my patience. It’s time for you to pay.

Just to refresh your greedy memory, all of my troubles with you started in October of 2008 when I contacted your business clients services department with the intent of canceling my TV service and two of the four phone lines that I had going into my office. I was paying something like $300.00 per month for TV, internet and cable, and by canceling two phone lines and the TV service, I’d have been saving almost $200 per month! As you know, you money-grubbing whore of a corporation, that kind of savings can really add up for a business during tough economic times. The representative I initially contacted for the cancellation, her name was Guadalupe I think, said that the cancel order would be processed and that my new bill would be $100 per month. I hung up the phone with a feeling of relief.

You can imagine my level of confusion when I received my next month’s bill, which stated a fee of $300 be paid for television, four phone lines and internet. I figured that surely there must have been some type of misunderstanding. I again called your business clients service department with the intent of clearing up the mix up. It was then that the fun began. Another one of your reps took a look at my account and informed me that no cancellation request had been processed and that because I have a business account, I’d need to type out formal letter containing my account number and written consent to terminate the phone lines and the TV service. I informed him that this was the first I had heard about writing a letter. The rep insisted that this was “company policy”. I hung up, wrote the goddamn letter, and faxed it to the given number so that my cancellation could be processed.

A week went by and I didn’t hear a peep from anyone at Comcast. I called in again, this time, slightly more agitated. I talked with yet another one of your reps, and he went ahead and pulled up my info. As if I were talking to a broken record, he informed me that there was no cancellation request processed on my account, and that in order to cancel business services, I’d need to write out a formal letter. I told him about the first letter that I sent in, and he said that there was nothing on file. I then asked to speak with the department manager, secretly knowing that he was probably as big of a dip shit loser as the rest of your reps. After a long talk with him about my account, he agreed to waive the letter and process the request himself. I said thanks, hung up the phone and let out a sigh of relief.

Another week went by, and sure enough my Comcast bill arrived. Do you want to know how much it was for? I’ll bet you already know, you evil bastard. Yep, you guessed it. For services including four phone lines, TV and internet service, I was to pay $300.

I called in again and really gave it to yet another of your asshole reps. He was quick to say that it wasn’t his fault and that I should not be so rude. Do you want to guess what else he told me? He said that a cancellation request was in processing, but in order to have it completed, I’d need to fax in a formal letter expressing my intent to cancel services.

At this point I was fed up. I told him to modify the request to include cancellation of all my services. I was wiping my hands of you guys. I figured I’d go over to AT&T. Not only are they cheeper, but I hear their high speed internet isn’t a turd, unlike yours.

I’ll fast forward to the present, which is a month after my request to cancel all my services. So far nothing has happened. I’ve called multiple times to follow up on the progress, but apparently none has been made. And just yesterday I received another bill for $300 that included a note telling me I owed $300 for last month’s service.

Guess what Comcast? Now it’s my turn to fuck with you. I kept records of every conversation that I have had with your reps in regards to canceling my service. Not only do I have written records, but I also have recordings of your reps telling me conflicting policy statements. Even though this may not be criminal, is this info of interest to investigative reporters? Oh yes.

This past Friday I sent a copy of all my stuff to Tom Martino “The Troubleshooter” show here in Denver, CO. If you aren’t familiar with Tom Martino, allow me to introduce him. He is a journalist that specializes in calling out businesses on their bullshit tactics. He's pretty much the pr angel of death. And guess what Comcast? Today the show’s producer called me and said they will be doing a feature on my story. Isn't that great news? Something about how mega corporations are exploiting small business like myself, which as we all know, are the backbone of this nation’s economy. You see, I may just be a little shop owner, but I have a big voice. My story is one of the average hardworking Joe trying for his own version of the American Dream. You have been taking advantage of me, and now you will be exposed for the predator that you are. People are going to eat it up. Get ready to take it in the pants Comcast!

And when you have a chance, I’d still like to have my all service canceled.

Sincerely,
Anonymous

Jennifer Rice had a horrible time canceling her service, check out her story

Here is Jennifer Rice's story that she posted at the following link;

http://brand.blogs.com/mantra/2005/02/i_hate_comcast.html

I normally don't rant about negative experiences on my blog, but I'm hoping that my little post about how much I hate Comcast will bubble up high in Google rankings and that SOMEBODY at that company might think about improving their customer experience. It's all about the power of the customer, baby. Might as well stop spending millions on smiley-face advertising to get new customers, because the viral nature of the blogosphere is guaranteed to counteract it. So you really don't need to keep reading unless you're interested in a case study on terrible customer experience.

This is how bad it is: it's taken me 3 weeks to disconnect my service. When I canceled, the gal in the billing department kindly informed me that I'd have to call customer service repeatedly to disconnect my service or else I'd keep getting bills (yes, that happened. Thanks for the heads-up.) I then received collections calls almost every day for several weeks. And every time, I'd repeat my story about why I didn't owe anything and requested that they stop calling me. And then the phone would ring the next day: "Hi, this is Comcast. I'm calling to see if you can make a payment today." Someone finally figured out that no one ever officially submitted a disconnect order. The funny thing is, I thought they'd disconnected my service because my service wasn't working. Just a bunch of static. (I'd always had problems with the digital music channels.)

3 weeks after my initial call, the contractor showed up at my door to collect my cable box... and whadayaknow, another contractor showed up (from a different contractor company) to do the same thing. Both of them nodded knowingly when I remarked on Comcast incompetence... they both said they'd heard the same thing from other canceling customers.

Last straw: I just got off the phone with -- guess who -- Comcast. I'd given back my box and final payment a week ago. Apparently my number got back in the collections cue because they keep billing customers after the cancellation date. Why? Because the actual line outside isn't disconnected. They have to send someone out to disconnect the line (which happens 4 weeks after cancellation) and then the customer is credited back the amount they paid. So the obvious question is, why didn't the contractor who picked up my box disconnect the line while he was here? This has got to be costing Comcast a fortune in repeat visits, billing, customer service, collections, and any residual customer goodwill... all because their cancellation process is broken.

There's more, but I won't bother going into the details. It just feels so good knowing that with a single diatribe, I can inform potentially thousands of potential Comcast customers that they'd be better off finding an alternative for their cable TV service.

This is my personal story with trying to get comcast internet at my new condo

So I have been trying to get comcast internet for the past week at my new condo. last night I sent a letter to Ron Germano the VP of customer service at comcast, I got a call from comcast today telling me they would like to resolve all of my problems getting service at my new condo and are willing to give me a 3 dollar a month discount. Here is the message I sent them;

I just recently purchased a condo and moved in this past Friday January 2, 2009. I have unpacked most of my belongings in the kitchen and living room, my office and my bedroom. Everything feels lovely and homey but there is one thing missing from my beloved xbox 360 equipped living room and gaming pc equipped office, intertubes! Having internets in my new home would be fantastic, that’s why I attempted to be Comcastic!

So while using friends internets, I go onto Comcast.com and attempt to order a self installation kit consisting of a Comcast cable modem so that I can have high speed internet. Assuming that I’m not a completely retarded fuck face, installing a cable modem myself sounded so easy, my new home would be rocking in no time! After having attempted to place my order on Comcast.com their website experienced an issue so I assumed that my order for the self installation kit did not go through. I was never called or emailed any confirmation on my order, which is further evidence to support my assumption that the order did not go through.

So the next few days I attempted to call 1-800-COMCAST around 10 times, each time I was presenting with a few options like press 2 for Spanish or to press 1 if you are already a current Comcast customer or 2 if you aren’t a current customer. Every series of options I attempted on the phone with their archaic message system ended in a voice telling me to “please wait” and then to call the exact same number I just called to get a hold of customer service at which time the message ends and they hang up on me. I was dreadfully pissed about this, but the plot thickens…

So after my anger calmed down a little bit after about 5 days, I was informed about a good deal for 66$ a month to get digital cable and cable internet from Comcast for 6 months from comcastoffers.com (1-866-371-1751). So I gave them a call in hopes of getting this great deal.

When I called Comcastoffers I told them I wanted the double play plan for 66$ a month (digitial cable and cable internet) and gave them my phone number, a secondary phone number to reach me at, my address, my first and last name, and my email address. After all that time on the phone with comcastoffers they ended the conversation by telling me that my request for a self installation kit was pending and that they could not order my cable internet and digital cable until it was removed from my account. They told me to call Comcast customer service at 1-888-823-4281 and tell them to clear my request for a self installation kit so that I may be able to order the double play plan I wanted.

So I called the Comcast customer service number and asked the representative to clear my account of my previous request for the self installation kit. The representative said she was not able to clear my account information, so I pleaded with her and told her of my situation at which time she put me on hold and attempted to clear the request from my account. After roughly 45 seconds she returned to inform me that she was unable to clear my account from the request and that I should call comcastoffers.com back and change my address slightly when I’m prompted to give my information again. She told me to place a “-0” at the end of my address, or to place an “a” at the end of the suite number on my condo to trick Comcast’s system into thinking that my altered address is different from the address I originally attempted to get the self installation kit with. I was appalled and asked her if there was any other alternative, she said no. So despite my best judgment I called comcastoffers back and again gave them my phone number, a secondary phone number to reach me at, my address altered with an “a” at the end of my condo’s suite number, my first and last name, and my email address. After going through all the motions once again the representative told me that my bastardized home address still had a pending request for a self installation kit on it and I would be unable to order digital cable and cable internet until that request is removed from my account. The representative told me to call Comcast customer service and to ask them to clear the request from my account, AGAIN. So I told the representative that this was the 2nd time that I have been told to do so and that the first time was not successful and the previous Comcast customer service representative told me to bastardize my home address in order to settle conflicts in the system with my address being connected with the request for a self installation kit.

At this point I was beyond angry, but was very polite to the representative and ended up calling Comcast customer service again in attempts to clear my account from the request of a self installation kit. The Comcast representative AGAIN said that they were unable to clear my account and reminded me that signing up with Comcast.com is actually a third party vendor of their services and that they would be unable to clear my account request for the self installation kit. I then asked if I was able to visit a Comcast store if I would be able to have them clear my account of the self installation kit, they said no and reminded me again that Comcast.com is a third party vendor of Comcast and that they would be unable to complete my request in person either. So at this point I was speechless, so I asked the representative “what should I do, I don’t understand”, she reassured me that in 30 days the self installation kit would be wiped from my record and at that point I would be able to sign up for the Comcast services of my choice. I then asked very abruptly “are you telling me I need to wait a whole month until I can get internet and tv cable?”, she said yes that is true. At this point I was nearly unable to control my anger, but very nicely I asked “can you please give me the number to quest and Verizon so I might be able to get internet and cable this month”, she said “I cannot give you those numbers but I’m sure you can find them in a phone book”. I then said “goodbye”.

Now in retrospect I hate ATNT for selling their online/cable/phone business to the likes of Comcast, actually Comcast upped the prices on online/cable/phone as soon as they acquired ATNT’s former business. Now Comcast continues to maintain their fixed internet cable prices by offering up to X speeds with the speeds ranging from 6 all the way to 50 mbps. It’s basically like ordering a whore under the contractual agreement that she might have all her limbs, teeth, and a vagina if you are lucky.

Dealing with Comcast has left me confused, almost too frustrated to get angry, to laugh, or to even cry. I want Comcast to burn like the dirt bag whores they are.

My first post about how comcast sucks balls

Here are many stories from comcast customers, some of these stories are quite laughable but shity.